Customer Service Specialist

hace 2 semanas

Hermosillo, México Support Services Group México A tiempo completo

**Are you tired of 100% voice campaigns?**

**What We Offer**
- Weekly pay of $4,000 MXN (tax free)
- Two days off
- Free transportation
- Paid training and continuous development opportunities
- Career growth within a multicultural and supportive team environment
- Performance-based incentives

We are looking for a Customer Service Representative to join our dynamic call center team. In this role, you will be the first point of contact for customers, providing outstanding support, answering inquiries, and resolving issues efficiently. If you have excellent communication skills and enjoy helping people, this role is for you.

**Key Responsibilities**
- Provide accurate and timely information and solutions to customer inquiries
- Resolve customer complaints and escalate complex issues when necessary
- Maintain clear and accurate records of all customer interactions
- Follow company protocols and meet established performance metrics
- Maintain a professional and positive attitude in a fast-paced environment

**Qualifications**
- **Advanced English level (written and spoken)**:

- Availability to work onsite in Hermosillo, Sonora
- Comfortable using multiple systems and navigating digital tools
- Previous customer service or call center experience is preferred
- Ability to follow scripts and meet quality targets
- Strong problem-solving and communication skills

**Benefits**
- Seguro Social
- Fonacot and Infonavit
- Aguinaldo
- Vacaciones de acuerdo a la ley
- Vales de Despensa (UpSí Vale)
- Legal Advice Services
- Psychological Care and Advice
- Growth and Development Courses
- First Aid Support
- Cafetería and Parking Service
- Free Transportation (terms and conditions apply)
- Personal Loans
- Referral Program
- Two days off per week

Join Support Services Group, where we foster a culture of growth, support, and empowerment. We value individuals who are committed to delivering exceptional service and who thrive in a collaborative setting.
- Terms and conditions apply._

Pay: Up to $4,000.00 per week

Application Question(s):

- Do you live at Hermosillo Sonora?

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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