Supervisor People Shared Services

**Remote Work: Hybrid**

**Overview**:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We’ve only begun reimaging the future - for our people, our customers, and the world.

Let’s create tomorrow together.

The Supervisor of People Shared Services (PSS) leads the regional HR Service Center LATAM in support of delivering a positive employee experience, ensuring process and service excellence, strong governance, and driving continuous improvement. Supports employee new hire onboarding, employee lifecycle events, terminations, mergers, and acquisitions. This role leads a team of HR professionals and works cross functionally with the People Shared Services Manager and People Partners.

**Responsibilities**:
**Responsibilities**:

- Leads a team of People Shared Service Representatives, providing support and talent management including hiring, establishing performance goals, coaching and performance management, training and development.
- Leads the team to ensure high work partner and employee satisfaction, process efficiency, and strong compliance.
- Manages the day-to-day administration to ensure workflows and processes are completed timely, consistently, and accurately.
- Serves as point of escalation for the regional team and handles complex and sensitive service-related issues.
- Drives reporting, data management, and data audits.
- Prepares weekly KPIs and monitor performance.
- Partners to support HR Programs and lead improvements.
- Executes HR strategy and drives employee and manager self-service by creating new tools, processes, and procedures.
- Ensures compliance with all regional employment laws, regulations, policies, procedures, and guidelines, including SOX compliance. Manages audit inquiries and conducts self-audits.
- Creates and maintains knowledge base materials including process workflows, standard operation procedures and job aids to facilitate consistency in service delivery quality and facilitates knowledge transfer.
- Supports HR projects and performs other duties as assigned.
- Has working experience with Human Resources tools and systems.

**Qualifications**:
Qualifications:
Minimum Qualifications:

- 6+ years of applicable work experience in human resources
- 3+ years’ experience in a supervisory and/or people leadership role
- Able to work a hybrid schedule in Mexico City (3 days in the office, 2 remote)

Preferred Qualifications:

- Bachelor’s degree
- Experience working in an HR Shared Service Center
- Experience with Oracle HCM, iCIMS, and/or ServiceNow

Key Skills and Competencies
- English proficiency -Mandatory
- Portuguese -Preferred
- Demonstrated knowledge in various human resources functions (i.e. operations, staffing, benefits, compensation)
- Strong analytical, problem solving, and project management skills Excellent communication (verbal and written), interpersonal and customer service skills
- Change agent that is both process and results focused
- Demonstrated ability to establish workload priorities and balance diverse responsibilities and demands from multiple customers and competing priorities
- Acts as advisor to other Zebra functions and may become actively involved to meet schedules and resolve problems
- Effective collaborator that can effectively work across functions and teams
- Able to present concepts and recommendations to all levels of management
- Experience working with HR Software and tools. (Experience with Oracle HCM, iCIMS, and/or ServiceNow a plus)