Customer Support Specialist

hace 1 día

Monterrey, México HRO A tiempo completo

We are looking for a dynamic **Customer Support Specialist,** who has proven experience performing a wide variety of telephone service transactions and providing member service within the call center environment, to provide customer assistance.

**About you**:
You are a resource for identifying and resolving member service issues and enhancing the member experience by providing distinctive quality service.

Teamwork: Your ability to foster and exchange creative ideas, to provide practical solutions to problems, will be used to promote innovation.

Language: Bilingual (English and Spanish)

**Qualifications**:

- High school diploma or GED (might be unfinished)
- Excellent verbal and communication skills, B1H/B2 English proficiency
- Basic PC keyboarding skills: basic Microsoft Office (Outlook, Word, Excel) experience required
- Call Center Experience not needed but preferable, min 1-year experience in Customer Service, 6 months experience in baking/finance tech industry
- Schedule availability

**Salary & Benefits**:

- Base salary up to $16,800
- Up to $3,000 Performance Bonus
- $2,000 Training Bonus
- 2 Days off
- Food coupons
- Life medical insurance
- Permanent placement position / Direct hire

Tipo de puesto: Tiempo completo

Salario: $16,800.00 - $19,800.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Descuentos y precios preferenciales
- Estacionamiento de la empresa
- Programa de referidos
- Seguro de vida
- Vales de despensa

Tipos de compensaciones:

- Bono de asistencia
- Bono de puntualidad

Puede trasladarse/mudarse:

- Monterrey, N. L.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)

Experiência:

- Customer Service: 1 año (Obligatorio)
- Call Center: 1 año (Deseable)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Una ubicación

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