Customer Support
hace 2 semanas
DEVBOT is a Full-Stack Development company based in Austin, TX, and a production studio in Monterrey, Mexico. We have an incredible opportunity for a Customer Support Specialist to join the #TeamDEVBOT.**Responsibilities**:- Identify customer needs and help customers use specific features.- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).- Update our internal databases with information about technical issues and useful discussions with customers.- Monitor customer complaints and reach out to provide assistance.- Share feature requests and effective workarounds with team members.- Follow up with customers to ensure their technical issues are resolved.- Gather customer feedback and share it with internal teams.**Requirements**:- Highly proficient in spoken and written English.- Experience as a Customer Support Specialist or similar CS role.- Proficiency using PC and Mac systems and other mobile operating systems.- Knowledge of customer service principles and practices.- Critical thinking skills.- Effective listening skills.- Proactive.- Patience when handling tough cases.- Multi-tasking capabilities.- Excellent communication and problem-solving skills.- Strong organizational skills.Tipo de puesto: Tiempo completoSalario: $10,000.00 - $12,000.00 al mesHorario:- Turno de 8 horasPrestaciones:- Aumentos salariales- Días por enfermedad- Programa de referidos- Seguro de gastos médicos mayores- Seguro dental- Vacaciones adicionales o permisos con goce de sueldo- Vales de despensaIdioma:- Inglés (Deseable)Lugar de trabajo: Una ubicación
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Customer Support
hace 3 días
Monterrey, México CGBOT A tiempo completoWe have an incredible opportunity for a Customer Support Specialist **Responsibilities**: - Identify customer needs and help customers use specific features. - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users). - Update our internal databases with information about technical issues and useful...
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Customer Support
hace 1 día
Monterrey, México CGBOT A tiempo completoWe have an incredible opportunity for a Customer Support Specialist**Responsibilities**:- Identify customer needs and help customers use specific features.- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).- Update our internal databases with information about technical issues and useful discussions...
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Customer Support
hace 2 semanas
Monterrey, México CGBOT A tiempo completoDEVBOT is a Full-Stack Development company based in Austin, TX, and a production studio in Monterrey, Mexico. We have an incredible opportunity for a Customer Support Specialist to join the #TeamDEVBOT. **Responsibilities**: - Identify customer needs and help customers use specific features. - Analyze and report product malfunctions (for example, by...
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Customer Support
hace 3 semanas
Monterrey, México Envia.com A tiempo completo**We offer**:- Base Salary $13,000.00 to $15,000.00.- Direct contracting with our company.- Paid training.- Working Hours Monday to Friday from 09:00 a.m. to 06:00 p.m (hybrid)- Courses for professional development.- 50% of Major medical expenses and life insurance.- Payroll advance for the days worked.- Opportunity for development, growth and career...
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Customer Support
hace 2 semanas
Monterrey, México Envia.Com A tiempo completo**We offer**:- Base Salary $13,****** to $15,******.- Direct contracting with our company.- Paid training.- Working Hours Monday to Friday from 09:00 a.m. to 06:00 p.m (hybrid)- Courses for professional development.- 50% of Major medical expenses and life insurance.- Payroll advance for the days worked.- Opportunity for development, growth and career...
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Operational Customer Support
hace 4 días
Monterrey, México PRO TRANS INTERNATIONAL A tiempo completo**SUMMARY** The Operations Customer Support Specialist (OCS) will be responsible for handling transactional level work on accounts in order to support the AM Team outside of normal business hours. The OCS will work closely with internal operational support teams and SCM/AM teams in order to facilitate communication and handle customer requirements. The OCS...
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Operational Customer Support
hace 3 semanas
Monterrey, México PRO TRANS INTERNATIONAL A tiempo completo**SUMMARY**The Operations Customer Support Specialist (OCS) will be responsible for handling transactional level work on accounts in order to support the AM Team outside of normal business hours. The OCS will work closely with internal operational support teams and SCM/AM teams in order to facilitate communication and handle customer requirements. The OCS...
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Operational Customer Support
hace 3 días
Monterrey, México PRO TRANS INTERNATIONAL A tiempo completo**SUMMARY** The Operations Customer Support Specialist (OCS) will be responsible for handling transactional level work on accounts in order to support the AM Team outside of normal business hours. The OCS will work closely with internal operational support teams and SCM/AM teams in order to facilitate communication and handle customer requirements. The OCS...
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Operational Customer Support
hace 1 día
Monterrey, México PRO TRANS INTERNATIONAL A tiempo completo**SUMMARY**The Operations Customer Support Specialist (OCS) will be responsible for handling transactional level work on accounts in order to support the AM Team outside of normal business hours. The OCS will work closely with internal operational support teams and SCM/AM teams in order to facilitate communication and handle customer requirements. The OCS...
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Customer Support Specialist
hace 6 días
Monterrey, México DEVBOT A tiempo completoDEVBOT is a Full-Stack Development company based in Austin, TX, and a production studio in Monterrey, Mexico. We have an incredible opportunity for a Customer Support Specialist to join the #TeamDEVBOT.Responsibilities: Identify customer needs and help customers use specific features. Analyze and report product malfunctions (for example, by testing...
