Gerente Nacional Customer Service

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will support end-to-end logistics (physical flows from plants to customers), including all warehouse, transport and co-packing operations, in terms of service, cost, health and safety, quality, food defense, sustainability, legal requirements and policies compliance. You will provide team leadership and direction for the logistics organization. In this role, you will implement logistics strategy and effectively execute operations to ensure optimum logistics solutions while supporting various routes-to-market, and balancing service and cost. You will work collaboratively with internal and external (third-party logistics vendors) business partners to ensure effective management, timely solutions and execution.

How you will contribute

You will:

- Be accountable for warehouse, transportation, international logistics (import/export) and co-packing operations
- Ensure the implementation of the business plan by delivering a consistent service level, adapting the supply chain to the demanding and changing customer environment and ensuring sufficient operational capacity to deliver business needs
- Be accountable for delivering logistics operational cost budget, ensuring that best-in-class controls and governance are in place
- Foster, initiate and lead continuous improvement programs that reduce cost and our carbon footprint and improve the service performance of the operation
- Ensure successful project implementation
- Select, manage and develop long-term relationships with third-party service providers
- Ensure adherence to health and safety, quality, food defense and legal requirements and policies
- Establish a business continuity plan for logistics operations.
- Support best-practices sharing and adoption

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

- Solid background in logistics with experience leading operations in an FMCG/CPG environment
- Team leadership experience, with proven ability to build effective teams and develop people
- Drive for results with proactive, dynamic and action orientated approach, identifying areas where business change is required and excellence in project management
- Strong collaboration skills with strong business and financial acumen and the ability to forge senior level strategic partnerships with both internal and external stakeholders
- Strategic thinking plus excellent presentation, communication, influencing and motivational skills
- Strong negotiating skills with ability to negotiate in tough situations with both internal and external groups
- Logistic responsibility in sales centers
- Cost control (P&L, budget)
- Product coordination
- Sales support
- Experience in logistics and warehouse management
- Management of in-house and outsourced staff
- SAP knowledge
- Intermediate English

No Relocation support available

Business Unit Summary

Mondelez México has been in the country since 1927 and currently employs 6,000 wonderful people. Our diverse portfolio includes iconic and mouth-watering global brands such as _Trident_, _Oreo_, _Philadelphia_, and local jewels like _Clorets_ and _Bubbaloo_. We are leaders in the making of cream cheese, powdered beverages and confections—in fact, we make seven out of every 10 chewing gums consumed by Mexicans. Our growth is supported by our cutting-edge manufacturing facilities, such as our Puebla Plant and Nuevo León HUB, which are the largest gums, candies and biscuits factories in the world in terms of volume. You can buy are products in 900,000 places in Mexico. We are also home to one of the 11 technology centers Mondelez International has worldwide, a specialized gum and candy facility that places us at the forefront of innovation and development in the country and drives our purpose to lead the future of snacking. We are pioneers in the country in work-life balance practices such as extended maternity leave, open spaces, remote work and flexible working hours.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Warehousing & Logistics Operations Management

Customer Service & Logistics