People Partner

**About Baubap** We are a fast-growing, Mexican fintech startup with the mission to become the bridge to people’s financial freedom through technology. We are providing microloans to people in financial need through a fast and efficient process, always treating them with the respect and dignity they deserve. Our long-term vision is be **the most inclusive digital bank in LATAM with more than 2.5 million clients.** **About your role (Role mission, be very specific and avoid buzzwords)** As our People Partner, your main objective is to ensure that every Baubapian in the team is being heard, feels taken care of, is constantly constructively challenged to keep growing with us. You are the person who makes sure our culture permeates across the different areas of the company, working hand-in-hand with the various leaders to help them make sure their team is prospering, performing and growing. You will be working with the middle management, creating action plans for their team focusing on their development plans, strategies for team-building and constantly assuring that the virtues are lived in every decision they make. You will be the main contact for the Baubapians after their first month with us, providing their leaders a clear input on how the Baubapian is feeling, how they are experiencing the company in general, and how aligned they are both in terms of their competencies and virtues. You will be reporting to our People Ops and Culture Lead, and will work together with our People Generalist to ensure the Baubapian’s journey with us is as seamless as possible. **Outcomes (What we want the role to accomplish)** - By being directly involved how the Baubapians perceive the company and the support they receive, you will be a key part of ensuring we have excellent results in the eNPS, aiming for over 30 points. - By co-creating a stimulating, healthy environment, you will ensure our Baubapians are satisfied and committed, aiming for very low levels of attrition (below 10%) - By provide ongoing insights to the middle management in order for them to improve, you will be directly impacting the team members’ growth, and consequently, the growth of whole Baubap. **Day to day (Task that help us achieve the outcomes)** - Conducting the various check-ins with the team members (first month check-ins, six month check-ins, check-ins after a manager change or after significant organizational change) and providing valuable insights to their leaders. - Working together with the leaders to develop relevant and impactful development plans. - Supporting the first time leaders during their time of transition, ensuring we conduct proper follow-ups with them and their team members in order to identify areas for improvement and design the action plans accordingly. - Documenting the various courses of action to create a consolidated track-record of team member’s performance, in order to be able to make informed decisiones. **Requirements**: - Bachelor degree - Minimum 3 years experience working as a People Partner or HRBP, being fully responsible for an entire area in a high-growth startup - Experience negotiating / advising the area leaders on the recommended course of action - Excellent communication skills, both written and verbal; (English and Spanish) **Nice to have**: - Psychology background **Your skills (adjust based on what you need)** - _Clear and transparent communication._ You are able to able to express your thoughts clearly, concisely and to the point. You can openly discuss any blockers you have, and constructively point out areas for improvement. - _Relentlessly resourceful at execution and problem solving._ You make things happen, no matter what. You are disciplined, organized and systematically follow through on your work. Instead of getting stuck thinking "well, this doesn't work", you look for creative / innovative / outside-of-the-box solutions to fix the issue and move on. - _Sense of urgency._ You operate with a constant sense of urgency (as if there was a large, hungry wolf chasing you), constantly looking for ways to move ahead and push everything around you to get to your desired outcome in the most efficient and productive way. You don’t wait around and make things happen. - _Flexibility / adaptability / resilience._ You **can maintain your composure and focus despite the constantly changing environment, and adequately adapt to new conditions. You can swiftly change the course of action when needed, and you don't get easily demotivated. - _Being self-driven /committed_. You require very little guidance and intervention from your leader to move ahead. You can correctly read what the situation requires, and take the necessary action accordingly. If your leader were to disappear, you can still move ahead and make relevant things happen. You act because you want to, and not because someone else is telling you that you should. - _Strategic thinking / seeing the bigger picture._ You can se