Customer and Operations Assistant
hace 1 semana
**Position**:Customer and Operations Assistant (Remote)
W e are looking to hire a highly motivated Customer and Operations Assistant to be part of a growing residential cleaning service company located in Washington, USA. The position is considered full-time at 40 hours a week (Monday through Friday).
**Responsibilities**:
Provide inbound and outbound call support with customers
Manage customer leads from social media and advertising platforms such as Google, Facebook, Yelp and others.
Escalate customer service complaints to owner when unable to resolve
Manage the daily scheduling of cleanings and field technicians through the CRM software
Resolve problem and issues in accordance to company standard operating procedures
Ensure all customer information, notes, billing and other relevant information are up to date through cleaning service software
Process billing and invoicing from customers
**Requirements**:
Minimum of 2 years of remote customer service and business operations experience with US-based businesses
Experience with cloud based phone softwares such as OpenPhone and Dialpad
Experience with CRM software, MS Excel and Google Suite
A reliable computer (desktop/laptop)
Reliable internet/WiFi and excellent audio quality with mínimal to zero background noise
Excellent English and Spanish
You must be very organized, detailed oriented and on top of to-dos.
Must have a strong work ethic and track record delivering results
You must be reliable and show up on time.
**Payment**
Monthly Salary $1,000 USD
Payments are processed and sent via Wise or similar platform at an established frequency(bi-weekly)
**Schedule**:
- 8:00 am to 4:30 pm PDT (Monday through Friday)
- 40 hours a week/ no weekends
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