Remote Customer Service and Operations Assistant

hace 3 semanas

Desde casa, México Hire Latam LLC A tiempo completo

**_HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. _**_With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity. _****Job Title**:**Remote Customer Service & Operations Assistant **(100% Work From Home)****Location**:Remote from Latin America**Position Type**:Full-time**Salary**: $1200 USD /month**Schedule**:40hrs/week - Flexible but ideally around 8am-5pm MDT.**Company Description**:**Responsibilities**:- Assist clients with posting job listings, managing their accounts, and troubleshooting any technical issues related to the platform.- Coordinate with the sales team to ensure seamless onboarding of new clients and address any post-sale inquiries or support needs.- Perform backend tasks and administrative duties, including data entry, content management, and updating job listings on the website.- Conduct quality assurance checks to ensure accuracy and consistency of information displayed on the job board platform.- Collaborate with the technical team to report and escalate any website bugs or technical issues identified by users.- Assist in creating and maintaining documentation for internal processes, user guides, and FAQs.- Contribute to ongoing improvement efforts by providing feedback on customer interactions, identifying areas for optimization, and suggesting process enhancements.**Requirements**:- Proven experience in customer service or operations roles, with a strong focus on providing exceptional customer support.- Excellent communication skills, both written and verbal, with the ability to communicate effectively with diverse stakeholders.- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.- Proficiency in using CRM systems, help desk software, and Microsoft Office suite.- Familiarity with backend website management tools and content management systems (CMS) is a plus.- Ability to work independently with mínimal supervision, as well as collaboratively in a team environment.- Customer-centric mindset with a commitment to delivering a positive customer experience.- Fluency in English and Spanish is required; proficiency in Portuguese is a plus.- Availability to work flexible hours, including occasional evenings and weekends, to accommodate client needs.**Salary**:$1200**Schedule**:40hrs/week - Flexible but ideally around 8am-5pm MDT.**Application Disclaimer: Please Read Before Proceeding

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