Customer and Operations Assistant

hace 5 días


Desde casa, México Hire Latam LLC A tiempo completo

**Position**:Customer and Operations Assistant (Remote)W e are looking to hire a highly motivated Customer and Operations Assistant to be part of a growing residential cleaning service company located in Washington, USA. The position is considered full-time at 40 hours a week (Monday through Friday).**Responsibilities**:Provide inbound and outbound call support with customersManage customer leads from social media and advertising platforms such as Google, Facebook, Yelp and others.Escalate customer service complaints to owner when unable to resolveManage the daily scheduling of cleanings and field technicians through the CRM softwareResolve problem and issues in accordance to company standard operating proceduresEnsure all customer information, notes, billing and other relevant information are up to date through cleaning service softwareProcess billing and invoicing from customers**Requirements**:Minimum of 2 years of remote customer service and business operations experience with US-based businessesExperience with cloud based phone softwares such as OpenPhone and DialpadExperience with CRM software, MS Excel and Google SuiteA reliable computer (desktop/laptop)Reliable internet/WiFi and excellent audio quality with mínimal to zero background noiseExcellent English and SpanishYou must be very organized, detailed oriented and on top of to-dos.Must have a strong work ethic and track record delivering resultsYou must be reliable and show up on time.**Payment**Monthly Salary $1,000 USDPayments are processed and sent via Wise or similar platform at an established frequency(bi-weekly)**Schedule**:- 8:00 am to 4:30 pm PDT (Monday through Friday)- 40 hours a week/ no weekends



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