Customer Development and Experience Manager
hace 3 días
This position focuses on enhancing customer relationships and driving sales performance while ensuring a high level of customer satisfaction.
**Key Responsibilities**
- **Customer Insights**: Collect and analyze customer feedback and data to inform strategies for both development and experience enhancements.
- **Sales Strategy**: Implement sales strategies that focus on customer needs, aiming to drive revenue through upselling and cross-selling opportunities.
- **Customer Journey Mapping**: Analyze the entire customer journey to identify touchpoints and improve the overall experience.
- **Cross-Functional Collaboration**: Work closely with marketing, sales, product development, and customer service teams to ensure a cohesive approach to customer engagement.
- **Performance Metrics**: Establish and monitor KPIs
- **Problem Solving**: Address and resolve customer issues promptly to enhance satisfaction and retention.
Skills and Qualifications
- Customer-Centric Approach
- Strong Communication Skills
- Analytical Mindset
- Problem-Solving Skills
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Sueldo: $72,000.00 - $78,000.00 al mes
Beneficios:
- Seguro de gastos médicos
- Seguro de vida
Tipo de jornada:
- Diurno
Escolaridad:
- Licenciatura terminada (Obligatorio)
Lugar de trabajo: Empleo presencial
-
Customer Success Manager for Financial Services
hace 2 días
San Pedro Garza García, N. L., México TE A tiempo completo**Key Responsibilities** - Customer Relationships - **Customer Insights**: Collect and analyze customer feedback and data to inform strategies for both development and experience enhancements. NPS - **Customer Journey Mapping**: Analyze the entire customer journey to identify touchpoints and improve the overall experience. - **Cross-Functional...
-
Customer Service Manager
hace 3 días
San Pedro Garza García, México Johnson Controls A tiempo completo**What will you do?** As a Customer Service Manager, you will oversee the customer service department and ensure high levels of customer satisfaction. You will be responsible for leading and mentoring the customer service team, developing effective customer service strategies, and ensuring that all customer interactions align with company standards. You...
-
Sales Development Manager
hace 2 semanas
Monterrey, N. L., México HUNTER EXPRESS A tiempo completoPosition: Sales Development ManagerObjectiveDrive business growth by prospecting new clients, building strategic relationships, and increasing national and international shipments.Main DutiesProspecting and door-to-door sales.Negotiation and contract closing.Customer follow-up and after-sales service.Preparing commercial reports.RequirementsProven experience...
-
Business Development Manager
hace 4 horas
San Pedro Garza García, N. L., México Hill's Pet Nutrition A tiempo completoNo Relocation Assistance Offered Job Number #163977 - Garza Garcia, Nuevo Leon, Mexico **Who We Are** Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the...
-
Customer Success Manager for Financial Services
hace 4 semanas
San Pedro Garza García, México TE A tiempo completo**Key Responsibilities**- Customer Relationships- **Customer Insights**: Collect and analyze customer feedback and data to inform strategies for both development and experience enhancements. NPS- **Customer Journey Mapping**: Analyze the entire customer journey to identify touchpoints and improve the overall experience.- **Cross-Functional Collaboration**:...
-
Apodaca, N. L., México Columbus McKinnon Corporation A tiempo completoJob Summary/OverviewThe Production Planning and Customer Services Manager is responsible for overseeing the production planning and the execution of production schedules, ensuring exceptional customer service, and fostering collaboration between the operations and commercial teams. This role involves strategic planning, problem-solving, and leading...
-
Client Experience Support
hace 3 días
San Pedro Garza García, N. L., México ACE Intake Success A tiempo completo**Description**: Handle all calls, providing a first contact experience and services aligned to the company mission, values, and goals. **Competences and Skills**: - Previous experience in customer service or client experience support roles. - Ability to efficiently identify and categorize various types of calls. - Proficiency in accurately documenting...
-
Manager, Sales Business Development
hace 4 semanas
Garza García, México Era Una Vez... A tiempo completoBusiness Development & Sales Manager (Animated Series & Publishing)Company: Era Una Vez Animations.Monterrey, Nuevo León, Mexico.Job Type: Full-time.Entertainment · Animation · Media Production · Publishing.Employment Level: Mid-Senior level.Español and English (Advanced / Fluent).Era Una Vez Animations is looking for a Business Development & Sales...
-
Business Development Manager
hace 2 semanas
San Pedro Garza García, México Hill'S Pet Nutrition A tiempo completoNo Relocation Assistance Offered. Job Number #****** - Garza Garcia, Nuevo Leon, Mexico. Who We Are Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world,...
-
Carrier Development Representative
hace 2 semanas
San Pedro Garza García, N. L., México Redwood Logistics A tiempo completo**Carrier Development Representative** Reports To**:Manager - NSS Procurement** Location**:Monterrey, Nuevo León** Environment**:Onsite** **Work Schedule**: This position is full-time and onsite Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage. **Who We Are**: Recognized by Gartner in...