Head of Digital Messaging and Automation Technology

The Digital S/W Engineer Group Mgr is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short
- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

**Responsibilities**:

- Demonstrate the ability to attract senior talent and multiple functions from inside and outside of company. Teach others how to set high organizational performance standards, determine performance measures and goals and establish a leadership bar. This will require the ability to facilitate understanding of broader organizational tenets and strategic goals for department
- Recognize trends for larger-scale development needs within and across teams and builds plans to develop skills. Share talent development best practices across organization
- Audit department goals to ensure alignment with broader organizational goals and that these goals are aligned with and accountable for department performance against goals Develop and communicate department vision that supports the broader organizational vision; ensure team culture consistently demonstrates alignment with leadership principles; and visibly ties department decisions to leadership principles and tenets
- Lead the development, implementation, and delivery of successful large-scale, critical and/or difficult software efforts involving significant work (can be new software or a refactor of existing software). Heavily influence the development and write a significant portion of the “critical-path” code.
- Think in terms of architecture, not just code. Have detailed knowledge of the work done by your team and proactively work to improve consistency and integration between your software and related software (owned by other teams).
- Influence your team’s technical and business strategy by making insightful contributions to team priorities and approach. You take the lead in identifying and solving ambiguous problems, architecture deficiencies, or areas where your team’s software bottlenecks the innovation of other teams. Make software simpler.
- Able to communicate your ideas effectively to achieve the right outcome for your team and customer. Harmonize discordant views and lead the resolution of contentious issues (build consensus).
- Lead design reviews for your team and actively participate in design reviews of related software or other team software at your location.
- Code, development and implementation decisions set a great example to others. Provide insightful code reviews and take ownership of outcome. (“You ‘ship it’, you own it.”) Work very efficiently and routinely deliver the right things.
- Demonstrate technical influence over 3-4 teams, either via a collaborative software effort or by increasing their productivity and effectiveness by driving software engineering best practices (e.g., Security, Quality, Operational Excellence, etc.). Actively participate in the hiring process as well as mentor others - improving their skills, their knowledge of your software, and their ability to get things done

**Qualifications**:

- 10+ years of relevant experience in a product line management, e-commerce, and/or strategic planning role.
- Significant experience building complex business and/or transactional models.
- Has thrived and succeeded in delivering high quality technology products / services in a high growth environment where priorities shift rapidly.
- Ability to use hard data and metrics to back up assumptions and develop business cases.
- First-class leadership and influencing skills, including experience managing a Tech Team
- Demonstrated interpersonal and talent management skills, including the ability to identify and develop product management talent.

**Education**:

- Bachelor’s/University degree, Master’s degree preferred
- Knowledgeable about Software Delivery Life Cycle, Messaging Platforms, and Intelligent Process Automation platforms.
- Versatile leader, focused on people development with strategic vision
- Hands on experience is desirable but not required
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