Resource Manager

**Job Level**: Mid (5-7 years' experience)

**Department**: Operations

**Industry**:Fashion retail

**Type of contract**: FTC

**Language**:Proficiency in English is required as we are a global business

**A Little Bit About the Role**:
Working with the Project Managers and Account Managers, the Resource Manager has strategic oversight of each market within the North America & Latin America regions and ensures the account is resourced efficiently.

Liaising with each market, the Resource Manager helps to assess capacity levels at key milestones before the projects land and works with the teams to provide resource solutions to support each project.

The Resource Manager will also manage a portal that gives accurate capacity information and is updated regularly for any and / or all of the various markets within their regions.

**What You'll be Doing**:

- Regularly meet with the dedicated Project, Account Managers and Account Directors from each market/channel to forecast incoming projects and build resource solutions to help capacity manage the regions
- Identify and resolve any potential resource conflicts and resolving/ or escalate to Production Leads/ Account Director prior to a crisis occurring.
- Help to provide solutions to bottle necked projects and how we can either (and not limited to):

- Share resource from other regions
- Stagger deliveries
- Stagger the start of projects
- Identify priority projects
- Look for opportunities of reusing assets,
- Works in close contact with the Resource Managers in other regions to ensure effective resource management, sharing resources across the globe where possible to support each other.
- Pull the weekly traffic report.
- Supply weekly reports pertaining to forecasted capacity and highlight any potential issues and / or lull's in capacity.
- Ensure on a daily basis that the team is all busy and work is being evenly spread amongst the team.
- Share weekly and monthly utilisation reports to showcase efficiencies gained, highlighted areas to be investigated where necessary
- Builds strong and mutually beneficial relationships will all discipline leads
- Responsible for allocating and monitoring 'Shared Talent Pool'
- Knowledge of the contractual core team, assisting predictions of resource requirements.
- Help manage and complete campaign reports assigned at a global level and populated with market-level data and insights.
- Understand and master the resource management tool in order to ensure the most accurate and relevant data is gathered
- Identify a network of direct/reliable short-term support staff in localised areas
- Understanding and ensuring client specific contract terms are adhered to.
- Successfully manages the teams' expectations on the delivery and capacity of the studio.
- Develop a deep understanding of the creative resources skills, work methodologies and establish a close working relationship
- Develop close working relationships with the other regional leads.

**What You'll Need**:

- Excellent organizational and communication skills, including attention to detail
- Comfortable booking and managing resource in studio settings with high-volume, fast-paced work
- The ability to multitask effectively and deal with constant requests and changes
- The understanding of agency and account processes
- Good negotiation and problem-solving skills
- Experience dealing with global teams and resources.
- Encourages others and demonstrates good leadership skills in cross-discipline, multi-level team
- Challenges convention by exploring alternatives
- Possess an entrepreneurial spirit and willing to learn the key skills for running a business
- 3+ years of relevant experience in an agency setting is ideal.
- 3+ years of experience in the following:

- Resource scheduling & management
- Creative concepting
- Campaign or creative asset production
- Adapting and activating toolkits

**You'll Have**:

- Relevant degree or diploma.
- Languages spoken (English).

**Good to have**:
**A little bit about us**

We are OLIVER+ (previously known as MORE), part of OLIVER and the Inside Ideas Group. We're a global collective of creatives, technologists and production experts who create and maintain world-class content in film, CGI, motion design, digital, print and tech. We connect opportunities for clients by providing high quality solutions and capabilities to ambitious businesses all over the world.

**You can find us here**:
**Other essential points to note**:

- Back-up power supply, if necessary.
- Stable internet connectivity - fibre connection preferable (options can be discussed) in order to connect to remote servers as well as conduct virtual meetings daily.
- Personal computer with relevant capabilities necessary for the role.
- This is a snapshot of the responsibilities & desired deliverables. Other areas for delivery and responsibilities may be added or addressed during the period of employment. This document should not constitute as the sole indicator for r