IT Help Desk

hace 2 días

Monterrey, México Charger Logistics Inc A tiempo completo

Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.

We are looking for an IT Support Technician for the Monterrey site to join our help desk team which is the face of the overall IT organization.

**The IT Support Technician has the responsibility of**:

- Frontline technical support including documenting, troubleshooting, resolving, and prioritizing incoming help desk requests
- Provide Hardware/Software support and maintenance for all laptop/desktop computers
- Participate in projects to facilitate improvements to business processes and/or infrastructure
- Responsible for IT asset tracking, assist with selection of new hardware, and evaluation of new software
- Provide support for mobile devices and other equipment used for data collection in production areas
- Co-ordinate with Technical team(s) for L2 and L3 issues and provide resolution to end users

**Requirements**:
Education: College diploma or university degree in computer science or related.

English: Advanced

Desirable years of experience in customer service (Not mandatory)

**Benefits**
- International training
- Competitive Salary
- Life insurance
- Healthcare Benefit Package
- Career Growth
- Savings fund
- Food coupons
- Performance bonus

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