Service Analyst 2-1
hace 7 días
The Service Analyst 2 is an intermediate position responsible for workflow analysis of departmental systems, workforce and procedures in coordination with the Customer Service function. The overall objective is to ensure accurate reporting and compliance across all product lines. **Responsibilities**: - Design and analyze moderately complex reports to satisfy management requirements - Write specifications for new report programs, spreadsheets and other devices to produce reports - Develop and prepare reports and records relating to a particular project - Provide basic assistance within a specific section of the company's customer service function - Develop and maintain working knowledge of industry practices and standards - Recommend appropriate actions to resolve identified problems, as needed **Qualifications**: - 0-2 years of experience in a related role - Basic level of experience in a related role (combination of education/experience) - Ability to exchange information in a clear and concise way - Effective verbal and written communication skills - Demonstrated ability to remain unbiased in a diverse working environment **Education**: - Bachelor’s/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Apoyo en el monitoreo de proceso de conciliación BAU para proceso de productos de CREDITO y CAPTACION Dar seguimiento puntual a procesos, vistos buenos y en caso de identificar desviaciones, generar los incidentes y los escalamientos correspondientes - Licenciatura o equivalente - Manejo de herramientas OFFICE y/o herramientas de manejo de datos - Habilidades de comunicación - Conocimiento en herramietas de bases de datos - Comunicación efectiva con equipos externos e internos - Disponibilidad para aprender nuevos procesos Conocimiento contable y experiência en conciliaciones bancarias. Manejo de herramientas internas "FULL SUITE" Conocimientos de funcionalidades de sistemas de Créditos y productos de captación Experiência en comunicación con tareas multidisciplinaria - **Job Family Group**: Customer Service - **Job Family**: Service - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
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Customer Service Analyst 2
hace 1 semana
Tlahuac, México Citi A tiempo completoThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...
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Customer Service Analyst 2
hace 1 semana
Tlahuac, México Citi A tiempo completoThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Serve as single point of contact for...
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Customer Service Analyst
hace 2 semanas
Tlahuac, México McCormick A tiempo completo**Customer Service Analyst**You may know McCormick as a leader in herbs, spices, seasonings, and condiments - and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team. McCormick employees - over 14,000 of us across the world - are what makes this company a great place to work.We are hiring...
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Customer Service Analyst
hace 3 días
Tlahuac, México McCormick & Company A tiempo completo**Servicio al Cliente**: Ser la interfaz de comunicación entre el cliente y las áreas Comercial, Supply Chain y Finanzas. Para asegurar el mantenimiento de las relaciones con los clientes y coadyuvar en el cumplimiento del objetivo de las ventas, así como garantizar la calidad, satisfacción y nível de servicio a nuestros clientes. McCormick & Company,...
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Ops Sup Analyst 2
hace 3 semanas
Tlahuac, México Citi A tiempo completoThe Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as...
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Servicenow Analyst
hace 3 semanas
Tlahuac, México Gracemark A tiempo completoexperience**ServiceNow analyst with CMDB Experience / CMDB Analyst (ITSM Process Governance)****Location - Mexico City (100% Remote)****Job type - Contract****Hourly rate - $20/HR USD****Client: Amerisource****Description**- 5+ years of experiencing working in IT Service Management- Strong working knowledge of ServiceNow Configuration Management Database...
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End User Support Analyst
hace 3 semanas
Tlahuac, México zb.io A tiempo completo**Title: End User Support Analyst****Mode: Contract****Duration : 6 -12 Months Contract + Possible Extension (Depending On business needs)****Industry Type: Oilfield****Location : Mexico City****Working a 12hr shift for a 14 ON/7 Off OR a 7On/7 Off period**.- Client is looking is currently hiring an **End User Support Analyst**, This is an office-based...
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Service Desk Analyst
hace 1 semana
Tlahuac, México PPG A tiempo completoAs a Service Desk Analyst you will provide daily technical support to employees for a range of hardware and software related systems. You will respond to and diagnoses problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation. You will also provide resolution of users’ problems, queries or...
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Customer Service Sr Analyst
hace 2 días
Tlahuac, México Citi A tiempo completoThe Customer Service Senior Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Manage a portfolio of high-profile...
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Application Support Analyst
hace 2 días
Tlahuac, México Thomson Reuters A tiempo completo**Application Support Analyst - Customer Service** **About the Role** In this opportunity as Application Support Analyst - Customer Service, you will: - Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs. - Responsible for monitoring and analyzing business operational and...
