Care Coordinator

**Salary Range: $1,000 - $1,500 USD per month, depending on experience.**

About Us:

- PROVE Partners, LLC, founded in 2003 and based in Las Vegas Nevada, is a patient-centric complex claims administration and healthcare finance company that provides innovative services and financial products to injury victims, medical providers and law firms in the United States.
- PROVE is primarily engaged in a fast-growing form of specialty reimbursement commonly referred to as medical lien funding that enables victims of third-party liability accidents (e.g., motor vehicle collisions) to access healthcare in their greatest time of need.
- PROVE is more than a medical lien funder—we offer patients a full-suite of financial products including co-pay and deductible finance and pre-settlement loans, providers with comprehensive revenue cycle solutions including outsourced complex claims administration, and attorneys with patient concierge services and technology solutions to manage caseloads, reduce overhead and most importantly, maximize the outcome for their clients.
- PROVE maintains a fortressed balance sheet, supported by a group of institutional capital partners that manage more than $16 billion in assets under management.
- PROVE is backed by C9 Partners, LLC, a Los Angeles-based private equity firm focused on making investments in US-based businesses at intersection of financial services, specialty finance, and healthcare services.

**Our Mission**:We help injury victims at their greatest time of need.

**Our Core Values**:PROVE Partners wants to make an IMPACT on the lives of the patients we help, the clients we work with, and the team we treasure.
- **I**= Innovate Daily
- **M**= More with Less
- **P**= Pursue Growth and Learning
- **A**= Accountability
- **C**= Communication
- **T**= Teamwork

**Care Coordinator - Job Summary**:
The Care Coordinator’s primary objective is to assist PROVE’s medical provider network and Case Managers by delivering exceptional customer service. The Care Coordinator will be responsible for ensuring the efficient and timely completion of provider-related tasks related to a patient’s treatment. The Care Coordinator is responsible for confirming patients have been scheduled, collecting referrals, records, and bills post-appointment, and confirming that all pertinent information has been gathered at the completion of treatment.

Care Coordinators are personable, as this is a customer service role. They should be able to manage tasks in a timely and effective manner while multitasking and ensuring quality completion. Care Coordinators work closely with PROVE’s case management, processing, and contracting teams to ensure medical treatment is scheduled, completed, and funded promptly. It is not uncommon for Care Coordinators to manage 80+ active tasks a day, so they must possess exceptional organizational, time management, and multitasking skills. The Care Coordinator is expected to be well-versed in and comfortable explaining PROVE’s processes. They also build and maintain relationships with our network of medical providers. Although this role is primarily remote, occasional travel to events may be required.

**Skillset Qualifications**:

- Proven track record of exceeding objectives in previous roles
- Ability to manage and complete tasks efficiently to support Case Managers
- Ability to navigate obstacles and keep the process moving forward
- Expertise in PROVE’s provider processes
- Innovate Care Coordinator processes to align with current business needs and PROVE's vision
- Strong phone etiquette and ability to convert initial conversations into lasting relationships
- Ability to guide medical providers through PROVE’s processes
- Excellent time management skills, with the ability to work independently and maintain a high level of activity and effectiveness
- Experience using various software platforms
- Strong attention to detail
- Strong organizational and multitasking skills

**Education Qualifications**:

- Associate’s degree or equivalent preferred

**Experience Qualifications**:

- Fluent in English and Spanish
- 2+ years’ experience in an administrative or operations role
- 2+ years’ experience in Customer Service
- Fluency in medical terminology and knowledge of various medical disciplines is preferred
- Patient scheduling experience is preferred
- Knowledge of healthcare or the personal injury space is preferred

Salary Range: $1,000 - $1,500 USD per month, depending on experience.

Paid Time Off (PTO) available.
- Experience in personal injury or healthcare
- Experience in customer service
- Experience in medical appointment scheduling
- Has outstanding customer service skills

Disclosures:
Prove Partners is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, di