Salesforce Business Analyst

hace 2 semanas

Desde casa, México Lot Squared Development A tiempo completo

**Salesforce Business Analyst**

**100% remote**

**Position Type: Full-time**

**Work Hours: 9am to 6pm US EST, Monday to Friday (non-negotiable)**

**About Lot Squared Development**: Lot Squared Development is a leading real estate investment company specializing in the development of high-profile luxury homes and boutique condominiums in Washington, DC. Renowned for our commitment to excellence, we source off-market projects through extensive cold calling, fostering relationships with motivated property sellers. Our projects have gained recognition in reputable publications such as The Washington Post, Urban Turf, Builder Online, and KBB Magazine.

**Position Overview**: We are seeking a skilled Salesforce Business Analyst to join our dynamic team and play a crucial role in maintaining and enhancing our call center's Salesforce CRM and JustCall CTI dialer systems. This position demands expertise in both Salesforce administration and development, along with a strong understanding of call center operations.

**Responsibilities**:

- Optimize call center performance by analyzing KPIs, uncovering analytics insights, and recommending data-driven solutions.
- Administer call center sales systems (Salesforce and Five9 dialer), ensuring data management, integrity, routine maintenance, and issue troubleshooting.
- Train stakeholders in system usage and develop comprehensive documentation for all aspects of the systems.
- Log developments and report KPIs to stakeholders.

**Technical Requirements**:

- Minimum 7 years of experience with and troubleshooting Salesforce.
- Minimum 3 years of experience with predictive dialer software, Five9 experience is a plus.
- Strong knowledge of computer programming languages and concepts.
- Experience in call center, lead management, or sales operations.
- Experience optimizing operations performance, with call center operations being advantageous.
- Relevant certifications preferred: Salesforce Admin Certification or one or more Consulting Cloud Certification (Sales, Service, or Community).

**Soft Skills & Personality**:

- Strong spoken and written communication skills.
- Interpersonal consultative (‘customer service’) skills.
- Diplomacy and facilitation skills.
- Analytical problem-solving.
- Detail-oriented and organized.
- Big-picture business thinker.

Pay: $250.00 - $340.00 per hour

Expected hours: 40 per week

Work Location: Remote

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