Salesforce Business Analyst

hace 3 semanas


Desde casa, México Lot Squared Development A tiempo completo

**Salesforce Business Analyst****100% remote****Position Type: Full-time****Work Hours: 9am to 6pm US EST, Monday to Friday (non-negotiable)****About Lot Squared Development**: Lot Squared Development is a leading real estate investment company specializing in the development of high-profile luxury homes and boutique condominiums in Washington, DC. Renowned for our commitment to excellence, we source off-market projects through extensive cold calling, fostering relationships with motivated property sellers. Our projects have gained recognition in reputable publications such as The Washington Post, Urban Turf, Builder Online, and KBB Magazine.**Position Overview**: We are seeking a skilled Salesforce Business Analyst to join our dynamic team and play a crucial role in maintaining and enhancing our call center's Salesforce CRM and JustCall CTI dialer systems. This position demands expertise in both Salesforce administration and development, along with a strong understanding of call center operations.**Responsibilities**:- Optimize call center performance by analyzing KPIs, uncovering analytics insights, and recommending data-driven solutions.- Administer call center sales systems (Salesforce and Five9 dialer), ensuring data management, integrity, routine maintenance, and issue troubleshooting.- Train stakeholders in system usage and develop comprehensive documentation for all aspects of the systems.- Log developments and report KPIs to stakeholders.**Technical Requirements**:- Minimum 7 years of experience with and troubleshooting Salesforce.- Minimum 3 years of experience with predictive dialer software, Five9 experience is a plus.- Strong knowledge of computer programming languages and concepts.- Experience in call center, lead management, or sales operations.- Experience optimizing operations performance, with call center operations being advantageous.- Relevant certifications preferred: Salesforce Admin Certification or one or more Consulting Cloud Certification (Sales, Service, or Community).**Soft Skills & Personality**:- Strong spoken and written communication skills.- Interpersonal consultative (‘customer service’) skills.- Diplomacy and facilitation skills.- Analytical problem-solving.- Detail-oriented and organized.- Big-picture business thinker.

Pay: $250.00 - $340.00 per hourExpected hours: 40 per weekWork Location: Remote


  • Senior Business Analyst

    hace 4 semanas


    Desde casa, México EPAM Systems, Inc. A tiempo completo

    We are looking for a Senior Business Analyst with extensive knowledge of Salesforce to join our team. In this role, you will be responsible for analyzing business requirements, designing processes, and supporting the implementation of Salesforce solutions. You will play a critical role in ensuring that business needs align with technical capabilities,...

  • Business Analyst

    hace 4 semanas


    Desde casa, México EPAM Systems, Inc. A tiempo completo

    We are looking for a skilled Business Analyst with extensive experience in Salesforce to join our team.Our client is embarking on a transformative project to deploy a GenAI-powered NextGen Digital Assistant on the Salesforce AgentForce platform. This solution is designed to enhance engagement and streamline operations for patient- and HCP-focused websites...


  • Desde casa, México EPAM Systems, Inc. A tiempo completo

    Join our team as a **Senior Salesforce Business Analyst**, where you will collaborate with clients and technical teams to analyze business processes and deliver Salesforce-based solutions.**Responsibilities**- Collaborate with stakeholders to gather, analyze, and document business requirements- Translate business needs into detailed functional and technical...


  • Desde casa, México EPAM Systems, Inc. A tiempo completo

    Become a **Lead Salesforce Business Analyst** and work closely with clients and technical teams to analyze and optimize business processes through Salesforce solutions.**Responsibilities**- Partner with stakeholders to collect, analyze, and document business requirements- Convert business needs into comprehensive functional and technical specifications,...

  • Business Analyst

    hace 2 semanas


    Desde casa, México EPAM Systems, Inc. A tiempo completo

    We are seeking a skilled **Business Analyst with experience in Salesforce**to join our team.In this role, you will collaborate with stakeholders to gather requirements, design solutions, and support the implementation of a GenAI-powered NextGen Digital Assistant on the Salesforce Agentforce platform. This initiative aims to enhance engagement and service...

  • Senior Business Analyst

    hace 2 semanas


    Desde casa, México EPAM Systems, Inc. A tiempo completo

    We are looking for an experienced **Senior Business Analyst with expertise in Salesforce**to join our team.In this role, you will work closely with stakeholders to gather requirements, design tailored solutions, and oversee the implementation of a GenAI-powered NextGen Digital Assistant on the Salesforce Agentforce platform. This project is focused on...

  • Senior Business Analyst

    hace 2 semanas


    Desde casa, México EPAM Systems, Inc. A tiempo completo

    We are seeking a talented **Senior Business Analyst** with expertise in Salesforce to drive the analysis and optimization of multiple Salesforce instances. In this role, you will play a critical part in evaluating processes to determine the best strategies for consolidation, removal, or enhancement, while facilitating meaningful discussions with stakeholders...

  • Senior Business Analyst

    hace 4 semanas


    Desde casa, México EPAM Systems A tiempo completo

    We are seeking a Senior Business Analyst with expertise in business processes and system requirements to deliver strategic recommendations and implement Salesforce solutions. This role is critical in aligning business objectives with operational efficiency, with a focus on Customer Data Management processes in the Manufacturing domain.RESPONSIBILITIES-...

  • Salesforce Analyst

    hace 2 semanas


    Desde casa, México Invest in Quality A tiempo completo

    Fecha de publicación: 05 Agosto 2025A Salesforce Analyst focuses on data import and export using Data Loader and Inspector.- Lugar:- México - Remote- Skills:**Technical Skills**:- Salesforce Data Loader- Salesforce Inspector/workbench- Sales and service cloud experience- **English level: Advanced**- Actividades:**Key Responsibilities**:- Utilizing Data...

  • Salesforce Developer

    hace 3 semanas


    Desde casa, México Solera A tiempo completo

    Salesforce Developer / MexicoWho We AreThe RoleTo perform Salesforce Development duties as specified and associated with the Salesforce Enhancement requests and Projects. Responsible for identifying potential issues and/or risks across the system functions that would/could be associated to a development effort. Works closely with the business requester to...