Team Leader, Recruitment Administration

**About Us**:
**Millions look to us to progress their careers. We look to you.**

Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry.

Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

**The Role**:
**Fluent in English & Spanish required.**

Our role will give you a chance to build and maintain strong working relationships between all parties including Recruiters, Hiring Managers, and other stakeholders. Ready for a challenge? We would like to talk with you

**Key Accountabilities**:
**What you’ll be doing**
- Supporting administrators to ensure they are meeting relevant targets/SLAs, including acting as a point of escalation for challenges raised during the process
- Providing oversight of administration service managed by the team as guardians of quality and experience
- Mentoring administrators to deliver administration services and drive strong internal and external partnerships
- Providing pastoral care maintaining team morale and wellbeing, working in an inclusive environment
- Responsibility for induction, objective setting, performance management, development and succession planning for the team
- Maintaining regular communication with team members, including conducting regular 1:1s and virtual team collaboration sessions
- Acting as an escalation point between administrators and Managers
- Ensuring the administration service is delivered in line with contractual obligations and client service level agreements
- Reviewing demand forecasts, ensuring team is on target and capacity is managed
- Ensuring compliance across the team through adherence to ISO processes; identifying and raising any risks
- Lead continuous improvement of existing services and support with new wins, scope expansion and transformation
- Create strong partnerships with all internal and external stakeholders, attending regular calls, to build understanding of process and satisfaction in the service

**Skills & Experience**:
**You’ll need to demonstrate**:

- **Fluency in English, and Spanish** (written and oral), with excellent business communication skills.
- **Proven ability to lead and manage teams**, including performance management, mentoring, succession planning, and team development.
- Strong stakeholder management skills, with the ability to build, maintain, and influence relationships at all levels (internal and external).
- **Experience delivering in fast-paced, high-volume environments**, ensuring quality and meeting tight deadlines.
- Strategic problem-solving and decision-making skills, with a proactive approach to identifying risks and implementing solutions.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and familiarity with collaboration tools.

**Other**:
**Why AMS?**

At AMS, we recognise the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.

We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It’s our world but you can do it your way.

**We offer**:

- Full training and support
- High value and challenging work
- A vibrant, diverse, and collaborative culture
- Flexible working
- A competitive reward and benefits package*
- The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies
- Details may vary slightly depending on your location, local labour law, etc.

**Our culture of inclusion and belonging.**

**Details**:
**Reference**:
AMS27163

**Closing**:
31/10/2025

**Location**:
Mexico, Mexico City / Mexico, Monterrey

**Schedule**:
Full Time

**Business area**:
Administration

**Sector**:
Professional Business Services

**Employment Type**:
Permanent