Team Lead, Recruitment Administration

**About Us**:
**Talent is our World.**

At AMS, we believe in nurturing talent and fostering a culture where passion for success thrives. As part of our commitment to your growth and development, we encourage you to explore opportunities available within our organisation. Your talent is our greatest asset, and we're dedicated to providing avenues for you to reach its fullest potential. We do so by providing the environment, resources, networks, and career experiences essential for your progress.

Take the next step in your career journey and discover our exciting opportunities.

**The Role**:
Our role will give you a chance to build and maintain strong working relationships between all parties including Recruiters, Hiring Managers, and other stakeholders. Ready for a challenge? We would like to talk with you

**Key Accountabilities**:
**What you’ll be doing**
- Supporting administrators to ensure they are meeting relevant targets/SLAs, including acting as a point of escalation for challenges raised during the process
- Providing oversight of administration service managed by the team as guardians of quality and experience
- Mentoring administrators to deliver administration services and drive strong internal and external partnerships
- Providing pastoral care maintaining team morale and wellbeing, working in an inclusive environment
- Responsibility for induction, objective setting, performance management, development and succession planning for the team
- Maintaining regular communication with team members, including conducting regular 1:1s and virtual team collaboration sessions
- Acting as an escalation point between administrators and Managers
- Ensuring the administration service is delivered in line with contractual obligations and client service level agreements
- Reviewing demand forecasts, ensuring team is on target and capacity is managed
- Ensuring compliance across the team through adherence to ISO processes; identifying and raising any risks
- Lead continuous improvement of existing services and support with new wins, scope expansion and transformation
- Create strong partnerships with all internal and external stakeholders, attending regular calls, to build understanding of process and satisfaction in the service

**Skills & Experience**:
**You’ll need to demonstrate**:

- **Fluency in English, and Spanish** (written and oral), with excellent business communication skills.
- **Proven ability to lead and manage teams**, including performance management, mentoring, succession planning, and team development.
- Strong stakeholder management skills, with the ability to build, maintain, and influence relationships at all levels (internal and external).
- **Experience delivering in fast-paced, high-volume environments**, ensuring quality and meeting tight deadlines.
- Strategic problem-solving and decision-making skills, with a proactive approach to identifying risks and implementing solutions.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and familiarity with collaboration tools.

**Other**:
Every one of us plays a pivotal role in our success, whether engaging directly with clients or shaping the value we add behind the scenes. Together, it means more insight and expertise for our clients and more exciting career paths and experiences for us.

Apart from our benefits package, you’ll also get to enjoy the flexibility, autonomy, and trust to work in a way that works best for you. We just focus on providing the means to meet, collaborate, and support each other however you choose.

**We offer**:

- Full training and support
- High value and challenging work
- A vibrant, diverse, and collaborative culture
- Flexible working
- A competitive reward and benefits package*
- The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies
- Details may vary slightly depending on your location, local labour law, etc.

**Our culture of inclusion and belonging.**

**Details**:
**Reference**:
AMS27163

**Closing**:
30/10/2025

**Location**:
Mexico, Mexico City / Mexico, Monterrey

**Schedule**:
Full Time

**Business area**:
Administration

**Sector**:
Professional Business Services

**Employment Type**:
Permanent