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Sr. Operations Analyst
hace 2 semanas
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
**Purpose**
**Essential Duties**
- Participate in business enhancements on the Merchant Accounting System, back-end processing, and ancillary systems.
- Will manage team releases, coordinate with internal customers on platform operations
- Provide second-level support for Global internal teams related to the Merchant Accounting System, back-end processing, and ancillary systems.
- Will assist in the creation and maintenance of Merchant Accounting Operations procedures and processes
- Work on assignments requiring considerable initiative. Understand the implications of work and make recommendations for solutions.
- Will be available to provide 24/7 on-call support for the Merchant Accounting System
**Other Duties**
- Will establish and maintain key relationships with internal and external customers to ensure work products are delivered promptly
- Will drive initiatives, collaborate with other teams and resources
**Required Qualifications**
- Bachelor’s Degree or relevant experience in place of education
- Minimum three years of Relevant Experience
- Information Technology Field and/or Bankcard Industry experience
- Able to work days, Mon-Fri, 8 AM to 5 PM.
- Must be available for 24/7 On-Call production support.
- Google Suite experience
- Merchant Accounting System (MAS) knowledge
**Preferred Qualifications**
- Demonstrated ability working in a high volume, high availability environment
**Competencies**
- Strong verbal and written communication skills.
- Collaborates effectively with others
- Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of various factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
- Supervision - Normally receives general instructions on routine work and detailed instructions on new projects or assignments.
- Risk Assessment - Ability to identify, communicate, and mitigate risk within technical solution designs
- Industry Knowledge - Continued self-education as it relates to current or future roles within the team
- Incident Response - Knowledge and skills to contribute to all phases of Incident Response.
