Vacation Specialist Agent

The Vacation Specialist agent is responsible to produce outgoing calls to market product and services to members, maintaining thorough understanding of brand products and services, processes sales and meets and exceeds sales goals. The Vacation Specialist agent is given a list of potential customers or previous travelers. They follow a call script and certain guidelines to assist in introducing and selling the product or service, always attempting to close the sale.

The Vacation Specialist agent assist existing memberships and establishes new reservations by planning and organizing daily work schedule to call on existing or potential sales leads. Will also create a pipeline to follow up with his prospects to close sales.

The agent is also responsible for and not limited to:

- Focuses on productivity while calling from Live Vox Platform.
- Adhere to resorts preferred partner restrictions.
- Presents, promotes, and sell products/services using solid arguments to existing and future members.
- Perform cost-benefit and needs analysis of existing/potential members to meet their needs.
- Answers questions about product specifications and pricing.
- Upsells members to larger products, more extensive packages, and/or higher priced services.
- Establishes, develops, and maintain positive business and member relationships.
- Keep abreast of best practices and promotional trends.
- Expedite the resolution of customer queries and complaints to maximize member’s satisfaction through maintaining excellent customer service.
- Contributes to team effort by accomplishing related results as needed.
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analysis.
- Accurately and efficiently enters members information into company databases for booking purposes, avoiding any profit loss.
- Processes credit card payments and troubleshoots any issues that may arise.

***Earning potential**:

- Commissions up to $28,000 (Top Performer)
- $15,000/a month base salary.

**Additional Benefits**:

- _Exclusive Employee Travel Rates on Cruises, Resorts & Hotels, Tours, Car Rentals_
- Major Medical Insurance
- Life Insurance
- Food allowance
- Saving Fund

**Requirements**:

- 3+ years of relevant sales experience.
- Verifiable track record of success in a sales role.
- Demonstrate a willingness and ability to make 50-100 outbound calls per day.
- Comfortable making outbound and taking inbound member calls.
- Communication skills to help explain the products and services to the members.
- Ability to be successful in a performance, commission and bonus driven environment.
- Passion to help members, co-workers and growth of the company.

**Who We Are**:
Welcome to **_arrivia_**. We specialize in making brands better through the power of travel. With more than 55 years of combined experience, we’re a merger of three powerhouse brands (in case you’ve heard of us in the travel industry) combining ICE, SOR Technology and WMPH Vacations. With offices on both coasts of the US and around the world, we embrace diversity and a passion for travel across our global staff.

We’re focused on building a customer-first culture, fueled by the best travel experiences for all our members at every point in their journey. Grow with us, as we continue our path to deliver innovative solutions and take charge of change. The adventure is only beginning. We’re on a mission to help people around the world travel better and experience more. Our team members bring world-class skills to the table to create extraordinary memories for our partners and members.

**Our Core Values**:
Here at** **_arrivia_** we
- **Stay Curious** - Explore new challenges and make space to learn, grow and improve
- **Keep it Real** - Earn trust through open, honest and clear communication
- **Own it** - Seek ways to make an impact and take action.
- **Win Together** - Create a culture of connection and inclusion where everyone can be their best