Senior Billing and Collections Specialist

**About Command|Link**

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here

**This is a 100% remote position**

**About your new role**:
CommandLink is seeking a Billing & Collections Specialist to join its rapidly growing company and team. The Billing Collections Specialist will work closely with the Senior Billing Manager, finance, and operations teams at CommandLink and be primarily responsible for billing, collections, and accounts receivable activities. You will play a critical role in ensuring a seamless billing experience for our customers and maintaining the financial health of the company through timely and effective collections efforts.

This is a remote, customer-facing role ideal for someone who thrives in a fast-paced, high-growth environment.

**Key Responsibilities**:

- Promote company core values and foster positive relationships with customers
- Manage service disconnects, support tickets, customer success, and billing cases within the CommandLink Platform
- Process and post paper checks, deposits, and electronic payments
- Monitoring overdue accounts and conduct proactive collection calls as necessary
- Track and report on customer billing, cases, and payment activity, identifying trends and risks
- Analyze billing and collections procedures, identify opportunities for continuous improvement
- Track Tax-Exempt Customers by updating accounts and tax department
- Document billing and collections processes to support team training and scalability
- Collaborate closely with Customer Success and Support teams to resolve billing-related issues promptly.

**What you'll need for success**:

- Associate’s degree in Finance, Accounting, or similar field or 3-5 years of related experience billing and collections
- Strong understanding of billing and collections policies and procedures.
- Experience working with a telecom and/or IT services company preferred, but not required
- Experience working with NetSuite and/or other similar accounting platforms
- Proficient in Microsoft Excel; ability to manipulate and analyze data sets
- Excellent written and verbal communication skills
- Strong conflict-resolution and problem-solving skills
- Exceptional attention to detail
- Strong time management skills with the ability to prioritize and multitask
- Team player with respect for colleagues and customers with a collaborative mindset.
- Willingness to assist with additional tasks if/when the need arises
- Ability to embrace and recommend change and provide new ideas
- Passion for fast-paced, rapid growth, startup environment
- Ability to work US Eastern hours preferred

**Why you'll love life at Command|Link**

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?
- Room to grow at a high-growth company
- An environment that celebrates ideas and innovation
- Your work will have a tangible impact
- Flexible time off
- Fun events at cool locations
- Employee referral bonuses to encourage the addition of great new people to the team