E-commerce Customer Service Manager

hace 2 semanas

Ensenada, México MD International Baja A tiempo completo

Descripción y detalle de las actividades

**_ ABOUT US:_**

We’re a rapidly expanding e-commerce brand passionate about quality products and unforgettable customer experiences. As we scale, we’re looking for a proactive and strategic Customer Service Manager to lead support operations and serve as a vital link to our executive team.

**_
ROLE OVERVIEW:_**

This role combines team leadership, tactical execution, and high-level collaboration. You’ll guide daily customer service workflows while actively communicating with company leadership to share insights, resolve pain points, and support broader business goals.

**_
KEY RESPONSIBILITIES:_**
- Lead and mentor the customer service team, promoting a culture of responsiveness and empathy
- Manage day-to-day operations across digital platforms with attention to efficiency and quality
- Build and optimize support systems using Shopify and return platforms; ShipStation experience a strong plus
- Collaborate closely with senior leadership to communicate customer trends, challenges, and opportunities
- Generate reports and data-driven recommendations for improving customer satisfaction
- Coordinate cross-functionally with logistics, tech, and marketing departments to improve experience

Experiência y requisitos

**_ QUALIFICATIONS:_**
- Minimum 3 years in customer service for e-commerce, with 1+ year in a managerial position
- Strong communication skills in both English and Spanish
- Shopify expertise required; familiarity with ShipStation and return systems preferred
- Skilled in CRM tools (e.g., Zendesk, Freshdesk)
- Proven ability to lead teams while contributing to strategic discussions with upper management
- Analytical mindset with a hands-on approach to problem-solving

**_
WHAT DO WE OFFER?_**
- Competitive salary and performance incentives
- Flexible scheduling and remote collaboration opportunities
- Professional growth in a dynamic, supportive environment
- Employee discounts on all products

Beneficios
- Beneficios de acuerdo a la LFT
- Transporte
- Utilidades garantizadas
- Servicios medicos en planta
- Comedor
- Bonos por Cumplimiento de Metas

**Número de vacantes** 1

**Área** Atención a Clientes/Call Center/Telemarketing

**Contrato** Permanente

**Modalidad** Presencial

**Turno** Diurno

**Jornada** Tiempo Completo

**Estudios** Carrera con título profesional

**Inglés**Hablado: Avanzado, Escrito: Avanzado

**Disponibilidad p. viajar** No

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