Account Manager

hace 2 semanas

Guadalajara, México JW Player A tiempo completo

**About JW Player**:
JW Player is the leading video software and data insights platform that gives our customers independence and control in today's Digital Video Economy. Founded over a decade ago as an open source video player, JW Player's technology platform now powers digital video for hundreds of thousands of businesses across NA, EMEA, APAC and LATAM. Each month, there are over 1 billion viewers across 2.7 billion unique devices consuming video on JW Player's technology.

**The Account Management Team**:
The Account Management team at JW Player plays a big part in the continued success of the business. Not only does the team focus on building strong client relationships, they are also responsible for driving a significant portion of the company's revenue through renewals and growth of existing partnerships.

**The Opportunity**:
We are looking for an Account Manager to join our LATAM account team. Managing a wide range of publishers, broadcasters, fitness, e-learning companies, and more, our Account Managers make massive impacts to JW Player's growth in the booming video space With a consultative approach and product-focused mindset, this individual will be responsible for retaining and growing media companies all over the LATAM region.

**In this role, you will**:

- Drive the success of media companies with industry and product knowledge. Focus on revenue and monetization of video content to help customers hit their KPIs
- Build and maintain relationships with several stakeholders within large and complex customer organizations to understand and help deliver on their individual goals and objectives
- Focus on product adoption to increase the depth and breadth of our customer relationships
- Manage the end to end customer lifecycle, including onboarding and implementation, negotiating renewals and upsells, and identifying opportunities to grow our product offering within customer accounts
- Work alongside a Solutions Engineer in owning the revenue of the book of business and strategizing to find opportunity within the book
- Collaborate with all areas of the organization, including Support, Product, and Technical Services to advocate internally for your customers - Account Managers are the voice of the customer within JW Player
- Work within internal systems including Salesforce and Gainsight to gain a greater understanding of customer data. Maintain and improve CRM data

**Requirements**:

- Bachelor's degree and a minimum of 5+ years of related experience
- Ability to deliver results in driving pipeline growth for SaaS-based deals
- Solid interpersonal, organizational and communication skills, both written and verbal
- Passionate about understanding and learning new technology
- Experience in a quota carrying role
- Strong analytical and problem solving skills
- High ethical standards and level of integrity
- Fluent in both Spanish and English

**Bonus Points**:

- OVP experience
- Ad-Tech Experience
- Experience with Gainsight

**_We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status._

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