Customer Success Manager

hace 7 horas


Mexico City Remoto Workforce A tiempo completo

We're Hiring: Customer Success Manager (Healthcare & SaaS)Location: RemoteSchedule: Full-Time | Core availability: 9:00 AM – 6:00 PM CSTPosition Type: PermanentAbout the RoleAs a Customer Success Manager, you'll play a central role in client service, operations, and project execution—serving as the connective tissue between leadership, partners, and internal teams. This is a high-impact role with a clear path into executive leadership, where you'll help shape strategy, guide client initiatives, and influence organizational direction over time.You'll work closely with leadership while managing key client relationships and driving execution across departments in a fast-growing healthcare and SaaS environment.What You'll DoPartner directly with executive leadership to support and execute strategic initiativesServe as the primary point of contact for select client partners, ensuring high-quality service and communicationManage cross-departmental coordination across leadership, partners, and internal teamsProject-manage internal and client-facing initiatives (timelines, deliverables, reporting)Analyze performance data and translate insights into actionable recommendationsPrepare client updates, internal briefs, and executive presentationsSupport operational execution while receiving structured training in care navigation, data interpretation, and partner managementParticipate in an executive mentorship and leadership development pathwayWhat We're Looking ForEducation & Background• Bachelor's degree preferred (relevant experience and leadership potential considered)• Prior experience in healthcare, health tech, care navigation, or B2B servicesLanguage & Communication• Bilingual in English & Spanish (professional written and verbal proficiency)• Strong stakeholder management and executive-level communication skillsLeadership & Execution• Ability to manage multiple priorities in a fast-growing environment• Demonstrated leadership potential and/or mentoring experience• Experience managing enterprise or corporate client accountsIndustry & Product Experience• Background supporting or selling digital health, care coordination, telehealth, or patient engagement tools• Familiarity with healthcare systems, insurers, providers, or corporate wellness programs• Exposure to life sciences, MedTech, or healthcare technology environmentsWork ScheduleCore availability: 9:00 AM – 6:00 PM CSTFlexibility required based on client and business needs


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