Customer success manager
hace 2 días
As a Customer Success Manager, you'll be at the forefront of ensuring our most valuable customers achieve extraordinary results with our software solutions. You'll develop and execute account plans, deliver impactful business reviews, and serve as the trusted advisor who helps customers navigate the complexities of tax compliance. If you're passionate about customer outcomes and thrive on building deep, lasting partnerships with enterprise organizations, this is your opportunity to make a significant impact on a global scale.Closely monitor accounts to identify and eliminate attrition risk before it materializesEstablish and sustain relationships through the full subscription lifecycle, ensuring ongoing customer successMonitor adoption and utilization trends, providing data-driven recommendations based on risk assessment and business needsCapture and convey customer feedback internally to drive continuous improvement of our products and services5+ years of customer success, account management, or sales experience in Saa S or a similar industry~Proficiency in English~ General knowledge of tax reporting and compliance is a plus~ Excellent communication skills, including issue tracking, triaging, and crisis management~ Experience with process improvement, decision-making frameworks, and strategic planning~ Proficiency with CSM technologies such as Salesforce, Gainsight, or similar platforms~ Ability to efficiently manage multiple customer projects simultaneously~ Experience supporting global customers across multiple products~ Strong presentation skills with the ability to deliver informative, well-organized content~ Proficiency in Portuguese is a plus
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Customer Success Manager
hace 4 semanas
Veracruz, México Snatch Up Jobs A tiempo completoCustomer Success Manager Are you an experienced retail operations professional with a passion for technology and a talent for building lasting client relationships? We're seeking a dynamic Customer Success Manager to join our team and become a trusted advisor for our retail clients. In this pivotal role, you will ensure our partners achieve maximum value and...
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Customer Success Manager, Marketing Cloud
hace 4 semanas
Veracruz, México Griddable.Io A tiempo completoCustomer Success Manager, Marketing Cloud We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career...
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Customer Success Manager
hace 1 día
Veracruz, México Salesforce A tiempo completoCustomer Success Manager Marketing UPAX es una empresa dedicada a trabajar para las marcas, negocios y personas a través de investigación, estrategia, creatividad, tecnología y ejecución con el único objetivo de crear éxito para nuestros clientes. Responsabilidades y Requisitos Licenciatura en Ingeniería en Computación, Ingeniería Industrial o...
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Senior Customer Success Manager
hace 4 semanas
Veracruz, México Skyhigh Security A tiempo completoMexico City, Distrito Federal, Mexico Role Overview As a Senior Customer Success Manager with a deep passion for creating a world-class customer experience, you directly support and guide our largest customers throughout their product adoption and onboarding journey. You are a trusted advisor, assisting customers in maximizing the value of our cybersecurity...
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Customer Success Manager
hace 4 semanas
Veracruz, México Yalo Inc. A tiempo completoYalo : Hi! This is Yalo! We are on a mission to bring conversational commerce to the world... Remember how it used to be to interact with businesses that knew and understood you, that could recommend exactly what you needed, and that with a simple message could get you what you wanted??? Yep... neither do we. That is why at Yalo we are marrying the scale of...
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Customer Success Manager
hace 4 semanas
Veracruz, México Wati.Io A tiempo completoWati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect...
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Customer success architect
hace 2 días
Veracruz, México Hudson Talent Solutions A tiempo completoCustomer Success ArchitectLocation: Mexico City (Hybrid)About the RoleWe are looking for a Success Architect to lead strategic client value realization for our top enterprise customers across North America and globally. As the senior-most post-sales advisor, you will partner with C-level stakeholders to design and deliver solutions that drive retention,...
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Head Customer Success Manager Csm
hace 4 semanas
Veracruz, México Colektia A tiempo completoEn Colektia, estamos buscando un Team Leader Costumer Success Manager para unirse a nuestro equipo : Responsabilidades : Definir planes de onboarding, adopcion y retencion Monitorear los KPiS Supervisar y guiar a los CSM a cargo Coordinar con los equipos técnicos y de producto Manejo de churn, NRR y retencion de clientes enterprise Controlar los costos y...
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Veracruz, México Nutanix A tiempo completoOverview Global Resolution Manager — Hybrid Incident Leader Salary: MXN 882,000 - 1,236,000 A leading technology company is seeking a Senior Customer Facing Resolution Manager in Mexico City to lead critical incident management and champion customer success. This hybrid role requires a minimum of 3 years in escalation management or technical support,...
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Senior Customer Succes Manager
hace 4 semanas
Veracruz, México Nimblr A tiempo completoAbout Us Holly AI is an AI-powered platform helping US healthcare providers manage their patients' communication today. An AI-powered front desk agent that automates patient journey workflows —from scheduling to no-show recovery, payment follow-ups, and answering patient inquiries through natural, human-like conversations via Voice, SMS, and Web. Role...
