Player support agent
hace 24 horas
Trans Perfect Games is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our successful community management and player support departments support countless exciting games and titles worldwide, helping developers to manage their communities in multiple languages, while our localization department helps bring games of all genres to the world in over 50 languages.Are you looking to work on building and raising online communities? Does your true passion lie in video games and online gaming? What if you could combine your hobby with your professional expertise?Our player support department supports over 1,000 games developers across the globe. We're currently looking for a dynamic addition to our vibrant team of over 1,000 in-house player support agents who can provide top class support in a fast-paced and active environment.Responsibilities:- Plan on social postings and interact with players on the official social channels for the title.Create or assist in creating visual assets and copywriting for the social postings.Respond to the live game issues that occur in the game and write up appropriate notices on the forum and social channels when necessary.Work closely with other GMs, Customer Support and Community Managers to solicit feedback and suggestions for the game improvement from the community.Monitor and regularly report on the live-service issues and the players feedback.Monitor regularly live-streaming channels and social channels and work closely with partner influencers.Monitor Discord channels and facilitate the community moderators.Internal point of escalation for agents.Main point of client contact.Required Skills and Qualifications:- Portuguese native speaker.English conversational speaker.No experience are also welcome to applyExperience in video game industry, especially in community management, customer support, QA, or related field.Experience in the social media management (Facebook, Twitter, Instagram, Tik Tok, etc.).Prior experience/interactions with the gaming communities – forum or user groups on social channels.Experience in social content creation and posting, publishing calendars, asset creation, copywriting, reporting & analytics.Strong customer service ethic and great inter-personal communication skills.Writing skills for the announcements or forum notices.Ability to act fast on problems or communications and deliver the best results amid a fast-paced, high-volume environment.Creativity, curiosity, and a willingness to learn and grow.Professional and mature demeanor along with strong time-management and organization skills for coordinating multiple initiatives and priorities.Desired Skills and Qualifications:
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Senior Player Support Agent
hace 7 días
City, México Lionbridge A tiempo completoSenior Player Support Agent Job Title: Senior Player Support Agent Location: Mexico City Employment Type: Full-Time Company: Lionbridge Games About Us: Lionbridge Games is a team of forward thinkers, passionate gamers, and detail-oriented experts. We deliver the gaming experiences services and gamers envision, without compromise. We're seeking a Senior...
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Senior Player Support Agent
hace 6 días
City, México Lionbridge A tiempo completoSenior Player Support AgentJob Title: Senior Player Support AgentLocation: Mexico City, MexicoEmployment Type: Full-TimeCompany: Lionbridge GamesAbout Us: Lionbridge Games is a team of forward thinkers, passionate gamers, and detail-oriented experts. We deliver the gaming experiences services and gamers envision, without compromise. We're seeking a Senior...
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Junior Player Support Agent
hace 6 días
City, México Lionbridge A tiempo completoJob Title: Junior Player Support Agent Location: Mexico City, Mexico Employment Type: Full-Time On-Site Company: Lionbridge Games About Us: Lionbridge Games is a team of forward thinkers, passionate gamers, and detail-oriented experts. We deliver the gaming experiences services and gamers envision, without compromise. We're looking for a passionate and...
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Junior Player Support Agent
hace 6 días
City, México Lionbridge A tiempo completo**Junior Player Support Agent****Part time, Flexible Schedule, Temp to Perm Potential****Gross Starting Salary of 18,000 MXN per month**As a Player Support Agent for Lionbridge Games, your role will be vital in augmenting our customer support efforts. Your tasks will revolve around handling customer support inquiries, as well as identifying and monitoring...
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Junior Player Support Agent
hace 6 días
City, México Lionbridge A tiempo completoJunior Player Support Agent Part time, Flexible Schedule, Temp to Perm Potential Gross Starting Salary of 18,000 MXN per month As a Player Support Agent for Lionbridge Games, your role will be vital in augmenting our customer support efforts. Your tasks will revolve around handling customer support inquiries, as well as identifying and monitoring player...
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Senior Player Support Analyst
hace 1 semana
Mexico City Tential Solutions A tiempo completoSenior Player Support Analyst Our client’s Player Support organization is evolving to deliver transformative player experiences powered by data, insight, and product/operational excellence. As a Senior Player Support Analyst, you’ll act as a strategic thought partner to leadership — interpreting complex data, uncovering meaningful correlations, and...
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Senior Player Support Analyst
hace 1 semana
Mexico City Tential Solutions A tiempo completoSenior Player Support Analyst Our client’s Player Support organization is evolving to deliver transformative player experiences powered by data, insight, and product/operational excellence. As a Senior Player Support Analyst, you’ll act as a strategic thought partner to leadership — interpreting complex data, uncovering meaningful correlations, and...
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Player Support Agent – Portuguese Speaker
hace 3 días
Mexico City TransPerfect A tiempo completoTransPerfect Games is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our successful community management and player support departments support countless exciting games and titles...
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Player Support Agent – Portuguese Speaker
hace 3 días
Mexico City TransPerfect A tiempo completoTransPerfect Games is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our successful community management and player support departments support countless exciting games and titles...
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Player Support Agent – Portuguese Speaker
hace 24 horas
Mexico City TransPerfect A tiempo completoTransPerfect Games is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our successful community management and player support departments support countless exciting games and titles...
