Customer Service Lead
hace 1 día
Industry: Fire Protection, Life-Safety & Critical Communications ManufacturingLocation: On-site, San Pedro Garza Garcia (Monterrey)Our client, a global leader in fire protection solutions such as fire alarm systems and emergency devices, is seeking an experienced Customer Service Lead to elevate service operations across Mexico. If you're a strong communicator, a natural problem-solver, and a motivating team leader, this role is for you. Key ResponsibilitiesLead, coach, and develop a team of customer service representatives.Manage escalations with professionalism and empathy.Coordinate closely with U.S.-based sales, finance, and operations teams.Drive service excellence, process improvements, and compliance adherence.Ensure consistent, brand-aligned communication with customers and internal teams.What You Bring3–5 years of customer service experienceAt least 1–2 years as a team leader.Strong communication, negotiation, and conflict-resolution abilities.Exceptional organizational, analytical, and time-management skills.Proficiency with CRM/ticketing systems, Microsoft Office, and ideally ERP/workflow tools.Integrity, professionalism, and the ability to manage sensitive situations with discretion.Intermediate spoken English as you'll have frequent conversations with the US officeThis job is on-site at the office in San Pedro Garza Garcia (Monterrey) 5 days a weekSan Pedro Garza Garcia (Monterrey)If you're passionate about customer excellence and ready to make an impact in a mission-critical industry, we'd love to hear from you Apply with your CV now
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Finance Customer Service Team Lead
hace 2 semanas
Mexico City CRH Talento de IT A tiempo completoAre you a natural leader with a passion for customer service?We are seeking an experienced and dynamic Team Lead to manage and mentor our Customer Service Representatives. In this role, you will be key to ensuring our team meets performance goals while fostering a positive and collaborative environment.Key Responsibilities: Lead a customer service team,...
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Finance Customer Service Team Lead
hace 2 semanas
Mexico City CRH Talento de IT A tiempo completoAre you a natural leader with a passion for customer service?We are seeking an experienced and dynamic Team Lead to manage and mentor our Customer Service Representatives. In this role, you will be key to ensuring our team meets performance goals while fostering a positive and collaborative environment.Key Responsibilities: Lead a customer service team,...
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Customer Service Manager
hace 2 semanas
Mexico City Du Xiaoman Technology A tiempo completoResponsibilitiesRecruit, hire, train, and lead the local customer support team. Create customer-facing scripts, communication templates, support playbooks, and Standard Operating Procedures (SOPs) in compliance with local regulations.Oversee the team's handling of all inbound inquiries regarding loan status, repayments, technical issues, and payment...
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Customer Service Manager
hace 2 semanas
Mexico City Du Xiaoman Technology A tiempo completoResponsibilities Recruit, hire, train, and lead the local customer support team. Create customer-facing scripts, communication templates, support playbooks, and Standard Operating Procedures (SOPs) in compliance with local regulations. Oversee the team's handling of all inbound inquiries regarding loan status, repayments, technical issues, and payment...
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Customer Service Manager
hace 2 semanas
Mexico City Du Xiaoman Technology A tiempo completoResponsibilitiesRecruit, hire, train, and lead the local customer support team. Create customer-facing scripts, communication templates, support playbooks, and Standard Operating Procedures (SOPs) in compliance with local regulations.Oversee the team's handling of all inbound inquiries regarding loan status, repayments, technical issues, and payment...
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Customer Service Manager
hace 2 semanas
Mexico City Du Xiaoman Technology A tiempo completoResponsibilitiesRecruit, hire, train, and lead the local customer support team. Create customer-facing scripts, communication templates, support playbooks, and Standard Operating Procedures (SOPs) in compliance with local regulations.Oversee the team's handling of all inbound inquiries regarding loan status, repayments, technical issues, and payment...
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Customer Service Manager
hace 6 días
Mexico City Du Xiaoman Technology A tiempo completoResponsibilities Recruit, hire, train, and lead the local customer support team. Create customer-facing scripts, communication templates, support playbooks, and Standard Operating Procedures (SOPs) in compliance with local regulations. Oversee the team's handling of all inbound inquiries regarding loan status, repayments, technical issues, and payment...
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Customer Service Manager
hace 5 días
Mexico City Du Xiaoman Technology A tiempo completoResponsibilitiesRecruit, hire, train, and lead the local customer support team. Create customer-facing scripts, communication templates, support playbooks, and Standard Operating Procedures (SOPs) in compliance with local regulations.Oversee the team's handling of all inbound inquiries regarding loan status, repayments, technical issues, and payment...
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Customer Service Manager
hace 1 día
Mexico City Du Xiaoman Technology A tiempo completoResponsibilities Recruit, hire, train, and lead the local customer support team. Create customer-facing scripts, communication templates, support playbooks, and Standard Operating Procedures (SOPs) in compliance with local regulations. Oversee the team's handling of all inbound inquiries regarding loan status, repayments, technical issues, and payment...
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Customer Service Manager
hace 10 horas
Mexico City Du Xiaoman Technology A tiempo completoResponsibilities Recruit, hire, train, and lead the local customer support team. Create customer-facing scripts, communication templates, support playbooks, and Standard Operating Procedures (SOPs) in compliance with local regulations. Oversee the team's handling of all inbound inquiries regarding loan status, repayments, technical issues, and payment...
