Technical Support L1
hace 7 días
Job Purpose
This job will provide advanced technical support services to TD SYNNEX Customers. Position will assume multiple roles during its dynamic work schedule to provide 24*7 coverage together with TD SYNNEX's Support Team, such roles include incident handling & response, report delivery, proactive monitoring, preventive maintenances & onsite visits. Support will be provided to a wide variety of IT infrastructure technologies. Position will also be required for L1 engineers support & service development.
Role Responsibilities
This position will assume, during your work shift, the 24x7 monitoring of all customers subscribed to the Monitoring Service, reacting in the first instance to possible problems that may occur.
Monitoring Service, reacting in the first instance to possible problems that may be alerted by the SAMA monitoring system alerted by the SAMA monitoring system.
He/she will assume 24x7 support tasks, performing the basic follow-up of support incidents that may arrive by mail and/or telephone.
He/she will actively collaborate in the attention of remote management requests from customers.
He/She will support in the generation of periodic or punctual reports to customers. Due to your visibility
He/She will also adopt a pre-sales position and generate business opportunities in the form of new services or products.
opportunities in the form of new services or products. You will attend specific training on products monitored, supported and/or managed.
Minimum Requirements
2-3+ years working as an L1 Support Engineer.
Bachelors Degree.
Advanced network arquitecture and operative systems skills.
Advanced Firewalls, Routers & Switching skills.
Network monitoring skills.
Teamwork.
Analytical skills.
Active communication skills.
What’s In It For You?
Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for
What’s In It For You?
Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for
-
Technical Support L1
hace 1 semana
Mexico City TD SYNNEX A tiempo completoJob PurposeThis job will provide advanced technical support services to TD SYNNEX Customers. Position will assume multiple roles during its dynamic work schedule to provide 24*7 coverage together with TD SYNNEX's Support Team, such roles include incident handling & response, report delivery, proactive monitoring, preventive maintenances & onsite visits....
-
Technical Support Analyst L1
hace 7 días
Mexico City TD SYNNEX A tiempo completoAbout the role:This job will provide advanced technical support services to TD SYNNEX Customers. Position will assume multiple roles during its dynamic work schedule to provide 24*7 coverage together with TD SYNNEX's Support Team, such roles include incident handling & response, report delivery, proactive monitoring, preventive maintenances & onsite...
-
Technical Support Analyst L1
hace 2 semanas
Mexico City Westcon Mexico, S.A. de C.V. A tiempo completoAbout the role: This job will provide advanced technical support services to TD SYNNEX Customers. Position will assume multiple roles during its dynamic work schedule to provide 24*7 coverage together with TD SYNNEX's Support Team, such roles include incident handling & response, report delivery, proactive monitoring, preventive maintenances & onsite...
-
Technical Support Analyst L1
hace 2 semanas
Mexico City TD SYNNEX A tiempo completoAbout the role:This job will provide advanced technical support services to TD SYNNEX Customers. Position will assume multiple roles during its dynamic work schedule to provide 24*7 coverage together with TD SYNNEX's Support Team, such roles include incident handling & response, report delivery, proactive monitoring, preventive maintenances & onsite visits....
-
Mexico City Nuvit Service A tiempo completoThe role involves serving as a Senior Technical Systems Analyst to support the operation of an Appian platform in the AWS cloud. Responsibilities include supporting the deployment of Appian code, monitoring and controlling Appian environments in PRE and PRO environments, providing L1 support for Appian applications in PRO, supporting deployments of new...
-
Premier Support Technical Support Specialist
hace 2 semanas
Mexico City Lenovo A tiempo completoDescription and Requirements Lenovo Premier Support is the top service offered by Lenovo to their customers. As a Premier Technical Support Specialist, you will work with customers in resolving technical issues beyond what a standard level one support must provide. This position is a technical role within the Premier Technical Team that supports Latin...
-
Technical Support Engineer
hace 4 semanas
Mexico City TK Recruitment A tiempo completoMy client, a dynamic and rapidly growing international FinTech, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled Technical Support Engineer to join their team in CDMX.The Role:You will play a key role in providing end-user support, troubleshooting, and ensuring the seamless functioning of desktop...
-
Technical Support Engineer
hace 1 mes
Mexico City Singular A tiempo completoThe role We are seeking a Technical Support Engineer US team, with exceptional technical, organization and communication skills to join our growing team. A customer-focused individual responsible for handling customer and partner support. An exceptional technical aptitude, with precise written and verbal communication skills, who finds it easy to speak...
-
Technical Support Lead
hace 4 semanas
Mexico City Microsoft A tiempo completoOverview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...
-
Technical Support Engineer
hace 4 semanas
Mexico City Lionbridge A tiempo completoTechnical Support Engineer Mexico City, Mexico Technical Support Engineer Position Summary The Technical Support Engineer plays a vital role in ensuring the seamless operation of our products and services by providing technical assistance and resolving customer issues. The primary aim of this role is to deliver exceptional support to our...
-
Técnico L1 LAC
hace 3 semanas
Mexico City TD SYNNEX A tiempo completoJob PurposeThis job will provide advanced technical support services to TD SYNNEX Customers. Position will assume multiple roles during its dynamic work schedule to provide 24*7 coverage together with TD SYNNEX's Support Team, such roles include incident handling & response, report delivery, proactive monitoring, preventive maintenances & onsite visits....
-
Technical Support Engineer
hace 1 mes
Mexico City Lionbridge A tiempo completoTechnical Support Engineer Position SummaryThe Technical Support Engineer plays a vital role in ensuring the seamless operation of our products and services by providing technical assistance and resolving customer issues. The primary aim of this role is to deliver exceptional support to our clients, contribute to customer satisfaction, and maintain the...
-
Technical Support Engineer
hace 4 semanas
Mexico City Lionbridge A tiempo completoTechnical Support Engineer Position SummaryThe Technical Support Engineer plays a vital role in ensuring the seamless operation of our products and services by providing technical assistance and resolving customer issues. The primary aim of this role is to deliver exceptional support to our clients, contribute to customer satisfaction, and maintain the...
-
Technical Support Engineer
hace 4 semanas
Mexico City Lionbridge A tiempo completoTechnical Support Engineer Position SummaryThe Technical Support Engineer plays a vital role in ensuring the seamless operation of our products and services by providing technical assistance and resolving customer issues. The primary aim of this role is to deliver exceptional support to our clients, contribute to customer satisfaction, and maintain the...
-
Technical Support Specialist
hace 3 semanas
Mexico City Sagan A tiempo completoJob Title: Technical Support SpecialistLocation: Remote (EST Time zone)Work Schedule: Monday - Friday, 08:00 am to 04:00 pm ESTCompany Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses,...
-
Technical Support Representative
hace 4 semanas
Mexico City SpotOn A tiempo completoAt SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...
-
Technical Support Mgmt
hace 1 semana
Mexico City Fortinet A tiempo completoJob Duties: Provide first-level supervision to a group to Level 1 - Level 3 support engineers, managing workload, response, resolution, and quality. Monitor and manage support engineer queues and escalate issues as necessary. Ensure SLA´s are honored and premium support accounts are managed properly. Perform case reviews and provide 1:1 monthly feedback to...
-
Bilingual Technical Support Specialist
hace 3 semanas
Mexico City Sagan A tiempo completoJob Title: Bilingual Technical Support Specialist - LATAMLocation: Remote (EST Time zone)Work Schedule: Monday to Friday, 8:30 AM to 5:30 PM (Occasional weekend shift as needed)M-F, 8:30 AM - 5:30 PMTues-Saturday, 8:30 AM - 5:30 PMSunday-Thursday, 8:30 AM - 5:30 PMJob Description:As a Bilingual Technical Support Specialist, you will be the frontline support...
-
Technical Support Engineer
hace 2 semanas
Mexico City Gigamon A tiempo completoDescription We are seeking a Technical Support Engineer to provide world-class support to Gigamon customers and partners. This role requires a friendly, polished communicator committed to solving complex problems and delivering high-level customer satisfaction. You will get the opportunity to work with Engineering, Sales, and Customer Success to...
-
Technical Support Analyst
hace 4 semanas
Mexico City Clarivate A tiempo completoWe are excited to bring on a new Technical Support Analyst to join our growing team at Clarivate! As first point of contact, you will be responsible for all inbound customer inquiries and providing expertise to customers, distributors, and internal stakeholders. Your main purpose is to diagnose and resolve both technical and product functional inquiries....
