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Your Daily Adventures Will Include
Working both independently and as a team, in a fast paced environment, directly with our customers Managing inbound support emails, chats, and phone calls, as well as outgoing customer calls Providing articulate, high quality support to customers by helping resolve support questions, identifying and reporting on trends and educating on best practices Collaborating with teams across different departments Software tools and systems you’ll use daily: Outreach, GSuite, Zendesk, Slack, Salesforce, Twilio
Our Vision of You
1-3+ years of technical support experience supporting a SaaS platform or Bachelor’s degree in related field You have a demonstrated commitment and a passion for resolving customer issues and approach those with a strong sense of empathy for customers. You have a high attention to detail and you don’t just provide an answer to address a symptom, you solve the overall problem to prevent an issue from happening again. You understand sales, you’re technical, communicate clearly, are driven for those around you (customers, peers, yourself) to excel and are ready to have a lot of fun in the process Experience with the technologies we use, including some, but not limited to: Outreach, Gmail, Zendesk, Slack, Salesforce, Microsoft Office, Twilio, MS Dynamics, BMC Remedy, ServiceNow, Freshworks, RingCentral, 8X8 We are seeking customer obsessed individuals with technology support and customer facing expertise to provide differentiated support services for the Outreach Platform Able to work independently and make decisions. Demonstrate ability to manage priorities in a fast-paced environment You embody our core values. We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusion