Operations Program Manager, Program Operations, Last Mile

hace 4 semanas


Toluca de Lerdo, México Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completo
The goal of Amazon’s Global Delivery Strategy Team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services.

This role will manage retail sales channel stakeholders including customers and logistics delivery partners, if you have experience opening traditional market routes, from distribution and sales perspective, this role is for you.

In this role you will be primarily responsible for tracking key metrics and action items for programs and processes in the Last Mile Operation, such as: Payments, Losses, On Road Hours, Strategy Tracking, Driver Experience, Daily Tracking and Safety/Security Investigation Track, always assuring all teams (internal and external) are aligned with standard procedures and requirements always focusing in customer experience. This is a position for people-oriented managers with a large team across the country. This is NOT a virtual role, responsibilities require to be willing to travel frequently. - This role must be flexible to work eventually on weekends and/or evenings during peak events (According to business demand).
#AmazonMexico

Key job responsibilities
Responsibilities include (but are not limited to):
- Manage operational relationship with suppliers.
- Ensure to remain customer obsessed.
- Operative discipline monitoring key processes at daily, weekly or monthly cadence.
- Tracking of goals and tasks to guarantee the overall success of the channel.
- Diving Deep capability to determine first level root causes.
- Ability to manage and populate performance reports and dashboards for key metrics.
- Ensure that all improvements and action plans are executed efficiently and on time.

We are open to hiring candidates to work out of one of the following locations:

Cuauhtémoc, MEX

BASIC QUALIFICATIONS

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- English Fluency
- 5+ years of general experience

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

  • Ciudad de México Amazon A tiempo completo

    Operations Program Manager, Program Operations, Last Mile The goal of Amazon’s Global Delivery Strategy Team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and...


  • Toluca de Lerdo, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.Amazon OperationsOperations is at the heart of Amazon business. We are known...

  • Program Manager

    hace 4 semanas


    Ciudad de México Servicios Comerciales Amazon M A tiempo completo

    Completed Bachelor's degree - 3+ years of experience in sales services. - 3+ years as operation logistics leader. - English Intermediate-advanced Have you ever ordered a product on Amazon and when that box with the smiley arrived wondered about its journey until your doorstep? Have you asked where it came from and how much it cost Amazon to deliver it to...

  • Shift Manager, Last Mile

    hace 4 semanas


    Toluca de Lerdo, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.Amazon OperationsOperations is at the heart of Amazon business. We are known...


  • Ciudad de México Amazon A tiempo completo

    At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon Operations Operations is at the heart of Amazon business. We...


  • Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 A tiempo completo

    3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and executing against program timeline & requirements experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL We are looking for a talented Program Manager who will create solutions to optimize our First Mile operations across...

  • Area Manager, Last Mile

    hace 4 semanas


    Toluca, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our...


  • Ciudad de México Amazon A tiempo completo

    Program Manager, LATAM First Mile, ECCF Central Team We are looking for a talented Program Manager who will create solutions to optimize our First Mile operations across Amazon's Transportation network. Our team's scope includes all emerging countries, and this role will be focused on the LATAM region (Mexico and Brazil). At Amazon we are building...

  • Area Manager, Last Mile

    hace 4 semanas


    Santiago de Querétaro, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our...

  • Shift Manager, Last Mile

    hace 1 semana


    Ciudad de México Amazon A tiempo completo

    At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon Operations Operations is at the heart of Amazon business. We...


  • Ciudad de México Amazon A tiempo completo

    Routing Performance, Manager, Amazon Last Mile AMZL CO manager is focused on supporting routing process for Mexico last mile centralized operations with the objective of driving performance. As a CO manager, the individual will lead a team to build processes, mechanisms to improve processes across multiple delivery stations. In this position, the individual...

  • Area Manager, Last Mile

    hace 3 semanas


    Puebla de Zaragoza, Pue., México Amazon A tiempo completo

    Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our...


  • Ciudad de México Amazon A tiempo completo

    Job summary About Amazon At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon Operations Operations is at the...


  • Ciudad de México Scale AI A tiempo completo

    Scale is at the forefront of enabling Machine Learning across multiple industries including self driving cars. As one of Scale's Operations Program Managers, you'll be running solutions, tools, and processes to ensure timely delivery of our services while maintaining the highest quality standards. We are growing operations rapidly, on-boarding new...


  • Ciudad de México NCR Corporation A tiempo completo

    About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...

  • Growth Operations Manager

    hace 4 semanas


    Ciudad de México Aviva A tiempo completo

    We are looking for an Operations Manager to build and oversee Aviva's nano-branch operations and expansion. Aviva is a Mexico City-based fintech startup building an AI-powered digital bank with a laser focus on the needs of underserved communities in LatAm. Our current branch network consists of asset-light nano-locations, that enable financial inclusion...

  • Shift Manager

    hace 4 semanas


    Toluca, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.Amazon OperationsOperations is at the heart of Amazon business. We are known...

  • Program Manager

    hace 4 semanas


    Ciudad de México Wipro Technologies A tiempo completo

    JOB Summary Seeking an innovative, organized, strategic-minded and dependable program director. You must be detail-oriented and have great leadership qualities with oral and written communication skills. We need a master collaborator, ready to prepare, plan and implement program initiatives and monitor their progress to completion. Duties and...


  • Ciudad de México SGI Global, LLC A tiempo completo

    SGI Global LLC is seeking fluent Spanish speaking an Operations and Recruiting Manager to support the Department of State, Bureau of International Narcotics and Law Enforcement Affairs (INL) in Mexico City, Mexico. Join our team as the Operations and Recruiting Manager , a key position within the PMO that significantly contributes to the strategic...

  • Field Sales Manager

    hace 4 semanas


    Toluca, México Servicios Comerciales Amazon M A tiempo completo

    Bachelor’s Degree completed. - +5 years of experience in Logistics, Operations or Quality Assurance roles. - Previous experience opening traditional market routes, from distribution and sales perspective. - English Intermediate-Advanced. Are you customer obsessed, relentlessly focused on achieving high standards and results, analytical, execution focused,...