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IT Help Desk
hace 3 semanas
Empresa global se encuentra en la búsqueda de un Service Desk Analyst -Bilingual
Responsabilidades:
- Brindar asistencia remota a los usuarios finales (teléfono, correo electrónico, chat y autoservicio)
- Instalación y configuración de software.
- Proporcionar solución de problemas técnicos a los problemas reportados por los usuarios finales.
- Actividades de gestión de acceso.
- Registrar llamadas y chats en el sistema de la herramienta de tickets
- Seguimiento a todos los tickets asignados hasta su cierre
Requisitos:
Requisitos:
- 1 - 2 años de experiencia en atención al cliente o procesos de service desk
- Cualquier experiencia previa en soporte de productos que implique procesos de soporte técnico y facturación o experiencia en cuentas de service desk.
- Experiencia en una mesa de servicio L1 / proceso de soporte técnico proporcionando soporte remoto para portátiles / ordenadores de sobremesa / problemas de LAN / configuración de impresoras, etc.
- Inglés Avanzado Conversacional
- Escolaridad: Titulado o Pasante (En proceso de Titulación)
- Disposición para trabajar en turnos rotativos.
Se Ofrece:
- Sueldo Competitivo
- Esquema 100% Nómina
- Prestaciones de Ley y Superiores
- Contratación directa con la empresa
- Trabajo 100% en Sitio
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