IT Help Desk

hace 3 semanas


Monterrey, México TigerTeam A tiempo completo

Empresa global se encuentra en la búsqueda de un Service Desk Analyst -Bilingual



Responsabilidades:

  • Brindar asistencia remota a los usuarios finales (teléfono, correo electrónico, chat y autoservicio)
  • Instalación y configuración de software.
  • Proporcionar solución de problemas técnicos a los problemas reportados por los usuarios finales.
  • Actividades de gestión de acceso.
  • Registrar llamadas y chats en el sistema de la herramienta de tickets
  • Seguimiento a todos los tickets asignados hasta su cierre




Requisitos:

Requisitos:


  •  1 - 2 años de experiencia en atención al cliente o procesos de service desk
  • Cualquier experiencia previa en soporte de productos que implique procesos de soporte técnico y facturación o experiencia en cuentas de service desk.
  • Experiencia en una mesa de servicio L1 / proceso de soporte técnico proporcionando soporte remoto para portátiles / ordenadores de sobremesa / problemas de LAN / configuración de impresoras, etc.
  • Inglés Avanzado Conversacional
  • Escolaridad: Titulado o Pasante (En proceso de Titulación)
  • Disposición para trabajar en turnos rotativos.




Se Ofrece:

  • Sueldo Competitivo
  • Esquema 100% Nómina
  • Prestaciones de Ley y Superiores
  • Contratación directa con la empresa
  • Trabajo 100% en Sitio



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