Customer Service Manager

hace 4 semanas


Toluca, México D. Catcher A tiempo completo

Our client is on a quest to redefine the standard of excellence in customer service within the energy sector, catering to an elite roster of Fortune 500 clients. As a pivotal addition to their team, you will spearhead this transformation, employing your expertise to foster innovation and deliver service that meets and exceeds global clients' lofty expectations.

Your Role

As a Customer Service Manager, you will:

  • Conduct an in-depth analysis of the current customer success operations, pinpointing opportunities for enhancement and innovation.
  • Develop a strategic overhaul plan for the customer success department to align with the unique requirements of their global clientele in the energy industry.
  • Implement cutting-edge technologies and methodologies to establish a gold standard in customer engagement, support, and success.
  • Build and maintain robust relationships with key stakeholders in Fortune 500 companies, customizing the services to their specific needs and challenges.
  • Lead and inspire the customer success team towards achieving unparalleled excellence in all customer service aspects.
  • Utilize customer success metrics to inform continuous improvement and strategic initiatives.
  • Work closely with cross-functional teams to ensure a unified, customer-first approach in problem-solving and product development.

Who You Are

  • A visionary leader passionate about customer service excellence.
  • Adaptability is your middle name; you thrive on navigating complex challenges and spearheading significant change.
  • Your empathy and customer-centric mindset are unmatched.
  • A proactive achiever, constantly aiming for measurable success.

Requirements

  • Bachelor’s degree in Engineering, Business Administration, Customer Relations, or a related field.
  • Extensive customer success or relationship management experience, ideally within the energy sector or serving Fortune 500 clients.
  • Demonstrated capability in leading and transforming customer service teams and processes.
  • Exceptional interpersonal skills, capable of effectively engaging with high-profile clients and internal teams.
  • Strong analytical and strategic mindset, with a penchant for data-driven decision-making.
  • Proficient in ERP and customer success tools.

Why join this opportunity?

  • Lead the charge in a dynamic, forward-thinking company with a global presence.
  • Immerse yourself in a challenging, fast-paced environment ripe for innovation.
  • Play a critical role in our international expansion and success.
  • Competitive compensation, benefits, and opportunities for professional growth.
Offer:
  • Approx 50,000 mxn monthly (negotiable)
  • Extra benefits additional to the law

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