Customer support specialist
hace 2 meses
More than just an agency, more than just a clinic
Established with a highly noble purpose ― to offer all intended parents from across the world the gift of a complete family ― World Center of Baby continues to successfully ensure the happiness of more and more growing families. Our vision incorporates an essential mission, that no matter which gender, race or religion you have, your dream of becoming a parent can and will be realized.
As a full-service surrogacy agency, WCOB ensures that all our intended parents, surrogates and egg donors receive a proper individual approach and comprehensive guided journey.
The Role
Responsibilities:
- Accompanying clients to the clinic for all visits (recording to the clinic for tests, communication with doctors)
- Organisation of transfer for arrival, hotel booking
- Full support of clients during the last visit, including the maternity hospital, communication with a lawyer, organisation of transfer, recommendations for housing, rental housing for the couple, if provided for by the contract
- Quick reaction to messages and any force majeure situations
- Financial statements
- Prompt transfer of information to maintenance managers
Ideal Profile
- You have at least 1 year experience within a Client Services or Customer Service role
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong team player who can manage multiple stakeholders
- You pay strong attention to detail and deliver work that is of a high standard
What's on Offer?
- Opportunity within a company with a solid track record of performance
- Work alongside & learn from best in class talent
- Flexible working options
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