Manager Command Center
hace 2 meses
The Infrastructure Manager is an intermediate level role responsible for driving LAN / WAN and help desk administration strategies, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to coordinate, manage and advise a team of professionals on technical and strategic concepts and activities.
Responsibilities:
Qualifications:
Education:
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
El Gerente de Infraestructura es un rol de nivel intermedio, responsable de ayudar con estrategias de administración de personal técnico del command center.
Responsabilidades:
Proporcionar supervisión técnica en todos los sistemas y aplicaciones, incluidas escalaciones y resoluciones. Comunicar interdependencias. Verificar el cumplimiento de los estándares y procesos de control/riesgo dentro del Command Center. (Desde la toma de decisiones administrativas hasta operativas incluyendo lo siguiente: Administrar un equipo de personas, Dar status a equipos globales de las actividades diarias y eventos relevantes que puedan ocurrir en el día a día de todas las plataformas (Unisys, Tandem, Open Systems , IBM y Accival) Ser responsable de las diferentes plataformas en el turno y de las actividades que realizamos como monitoreo, soporte de primer nivel de aplicaciones, infraestructura, redes, ejecución por lotes y fallas que podrían ocurrir y escalarse. Distribuir la carga de trabajo del día a día, así como las actividades eventuales que puedan ocurrir. Buscar continuamente oportunidades para mejorar los procesos. Responsabilidad compartida de la entrega.Calificaciones:
Entre 3 a 5 años de experiencia en un rol de Infraestructura de Tecnología con experiencia en administración de personal. Dentro del rol de Command Center Lead/Manager etc. Experiencia en Administración de soporte a infraestructura del core bancario. Deseable conocimiento de tecnologías del Core Bancario - Mainframe, Cobol, entre otras. Indispensable disponibilidad de horario (Rotación de turnos de 12 horas con días laborales de miércoles a sábado y de domingo a miércoles) Inglés Intermedio (Deseable) Lic. o Ing. Negociable respecto a experiencia profesional Competencias: Eficaces habilidades de comunicación oral y escrita, diagnóstico y análisis, capacidad de comunicar conceptos técnicos a una audiencia no técnica. Habilidad para desarrollar proyectos necesarios para diseño de métrica, herramientas analíticas, parámetros de referencia y mejores prácticas. Capacidad de trabajar con equipos virtuales y personales, definir objetivos para un equipo, y trabajar bajo presión o para cumplir una fecha límite.Zona de trabajo: Sur, CDMX (Muy cerca de Perisur)
Esquema Hibrido.
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Infrastructure------------------------------------------------------
Time Type:
Full time------------------------------------------------------
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