Customer Care Supervisor
hace 1 mes
Be a planning and information link between internal and external customers for daily productivity.
Responsibilities
• Ensure timely submission of reports
• Planning and execution of shipments, control of all units embarked in NVS and NPPS.
• Yard Management
• Provide attention and follow-up to the shipment process of the units from planning to the departure of their inventory
• Review with the client the compliance with instructions
• Attention, follow-up and coordination with the different areas that the client has (Customs, Finance, Logistics) during the planning and execution of shipments
• Troubleshooting during shipments
• Encourage employee development through corresponding training activities to increase employee skills and competencies.
• Evaluate the personnel in charge and develop new skills that allow their growth within the company
• Decide on your team's working days
• Delegate responsibilities to the work team, as well as review the correct performance of its employees
Qualifications
Education: Bachelor's degree in Administration/commercial or related career, graduated.
Skills: Administrative informatics, being related to information technologies, SAP
Required Language: Intermediate English (able to establish a conversation)
Availability to travel: Yes
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