Customer Care Supervisor

hace 4 meses


Apaseo el Grande, México Wallenius Wilhelmsen A tiempo completo
Overview:

Be a planning and information link between internal and external customers for daily productivity.


Responsibilities

• Ensure timely submission of reports
• Planning and execution of shipments, control of all units embarked in NVS and NPPS.
• Yard Management
• Provide attention and follow-up to the shipment process of the units from planning to the departure of their inventory
• Review with the client the compliance with instructions
• Attention, follow-up and coordination with the different areas that the client has (Customs, Finance, Logistics) during the planning and execution of shipments
• Troubleshooting during shipments
• Encourage employee development through corresponding training activities to increase employee skills and competencies.
• Evaluate the personnel in charge and develop new skills that allow their growth within the company
• Decide on your team's working days

• Delegate responsibilities to the work team, as well as review the correct performance of its employees


Qualifications

Education: Bachelor's degree in Administration/commercial or related career, graduated.
Skills: Administrative informatics, being related to information technologies, SAP

Required Language: Intermediate English (able to establish a conversation)
Availability to travel: Yes



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