![SpotOn](https://media.trabajo.org/img/noimg.jpg)
Customer Service
hace 3 semanas
At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.
Recently, SpotOn was:
Named one of Fast Company’s Most Innovative Companies of 2024Awarded Great Places to Work and Built In’s Best Workplaces for the third year in a rowSelected as the Best Overall Restaurant POS by NerdWallet Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra usersWe’re committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.
That’s where you come in.
We are looking for Restaurant Management Analysts to join our customer service team helping customers.
As a Restaurant Management Analyst, you will manage clarifications for our clients while providing excellent customer service.
Responsibilities:
Respond to customer inquiries and resolve their doubts through various communication channels such as telephone, email, or chat.Provide accurate and effective solutions to problems, complaints, and inquiries from customers, account executives, and other team members.Accurately document all customer interactions and transactions in the database system (to-do list and inbox management).Meet and exceed performance objectives including but not limited to customer satisfaction, call resolution, and quality assurance metrics.Maintain knowledge of SpotOn products, services, and policies.Perform other duties as assigned by supervisor or manager.Skills and Knowledge:
Excellent communication skills in English and Spanish, both verbal and written.Strong problem-solving and critical-thinking skills.Ability to work under pressure and handle multiple tasks simultaneously.Familiar with internal software applications such as CRM, Hub, Salesforce, and Talkdesk.Requirements:
Advanced English (C1)1-3 years of experience working in a customer service environmentExperience in banking, finance, payments, or related customer service industriesExcellent customer relationship skills and a passion for achieving goals.Knowledge and experience in troubleshootingExcellent interpersonal skills and diplomacy to quickly de-escalate tense situations.Excellent verbal and written communication skills to manage internal and external relationships.Ability to establish lasting relationships with clients and colleagues.High school diploma or equivalent (minimum).Benefits:
Base Salary $18, mxn + Performance bonus $3, mxnFood Vouchers $ mxn pesos monthlyLaw benefitsSGMMVisual Insurance Dental InsuranceLife InsuranceTwo days off per weekTotal Pass (gym)Development & career planIf you meet the above requirements and are looking for an exciting opportunity in the customer service field, we invite you to apply. We look forward to receiving your application
#LI-Onsite
SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
SpotOn is an e-verify company.
-
Customer Service Representative
hace 1 semana
Mexico City Sagan A tiempo completoJob Title: Customer Service RepresentativeLocation: Remote (EST Timezone)Work Schedule: Monday to Friday, 7 AM to 4 PM EST Job Description: The Customer Service Representative plays a vital role in ensuring customer satisfaction by booking service appointments and handling inquiries with professionalism and empathy. This position requires a team player who...
-
Customer Service
hace 3 semanas
Mexico City Avery Dennison A tiempo completoCompany DescriptionAvery Dennison Corporation (NYSE: AVY) is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications;...
-
Customer Service Coordinator
hace 1 semana
Mexico City Sagan A tiempo completoJob Title: Customer Service Coordinator - LatamLocation: Remote Work Schedule: 40 hours per week, evenings and weekends required on a rotating schedule. Job Description: As a Customer Service Coordinator, you will be the first point of contact for our customers, managing communications through calls and emails. This role blends customer support with sales...
-
Customer Service Representative
hace 1 mes
Mexico City iQor A tiempo completoJob Summary: We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller....
-
Bilingual Customer Service Agent
hace 4 semanas
Mexico City Foundever A tiempo completoBilingual Customer Service Agent Req ID#: 377775 Mexico City, Mexico, MX Job Description: About UsAbout Foundever® As a global leader in end-to-end customer experience (CX) products and solutions, Foundever® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge...
-
Bilingual Customer Service Specialist
hace 4 semanas
Mexico City Foundever A tiempo completoBilingual Customer Service Specialist Req ID#: 385812 Mexico City, Mexico, MX Job Description: About UsAbout Foundever® As a global leader in end-to-end customer experience (CX) products and solutions, Foundever® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive...
-
Bilingual Customer Service Specialist
hace 3 semanas
Mexico City Foundever A tiempo completoBilingual Customer Service Specialist Req ID#: 385812 Mexico City, Mexico, MX Job Description: About UsAbout Foundever® As a global leader in end-to-end customer experience (CX) products and solutions, Foundever® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive...
-
Bilingual Customer Service Specialist
hace 1 semana
Mexico City Foundever A tiempo completoBilingual Customer Service Specialist Req ID#: 385812 Mexico City, Mexico, MX Job Description: About UsAbout Foundever® As a global leader in end-to-end customer experience (CX) products and solutions, Foundever® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive...
-
Customer Service Analyst 2
hace 2 semanas
Mexico City 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. Responsibilities: Serve as single point of contact for...
-
Customer Service Manager
hace 3 semanas
Mexico City ALTEN MÉXICO A tiempo completoWelcome to ALTEN Mexico, a well-established engineering company specializing in providing innovative solutions for engineering, technology, and product development projects. With a dedicated team of more than 350 professionals, we serve various industries including Automotive, Energy, Aeronautics, Banking & Insurance, Telecom & Multimedia, and Rail. At ALTEN...
-
Customer Service Manager
hace 3 semanas
Mexico City ALTEN MÉXICO A tiempo completoWelcome to ALTEN Mexico, a well-established engineering company specializing in providing innovative solutions for engineering, technology, and product development projects. With a dedicated team of more than 350 professionals, we serve various industries including Automotive, Energy, Aeronautics, Banking & Insurance, Telecom & Multimedia, and Rail. At ALTEN...
-
Bilingual Customer Service Agent
hace 4 semanas
Mexico City Foundever™ A tiempo completoAbout Us About Foundever® As a global leader in end-to-end customer experience (CX) products and solutions, Foundever® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints. With our award-winning culture built on 35+ years of...
-
Bilingual Customer Service Agent
hace 4 semanas
Mexico City Sitel A tiempo completoAbout UsAbout Foundever® As a global leader in end-to-end customer experience (CX) products and solutions, Foundever® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints. With our award-winning culture built on 35+ years of...
-
Customer Service Representative
hace 3 semanas
Mexico City SpotOn A tiempo completoAt SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...
-
Customer service representative
hace 1 semana
Mexico City Greeneon A tiempo completoJob DescriptionResponsibilities:Handles inbound sales and customer communication (calls, emails, click to chat) in the processing, expediting, and troubleshooting of customer orders from initiation to conclusion.Processes, via computer, all customer requests. Utilizes multiple and often complex systems, programs, and monitors in order to research...
-
Bilingual Customer Service Specialist
hace 4 semanas
Mexico City Sitel A tiempo completoAbout UsAbout Foundever® As a global leader in end-to-end customer experience (CX) products and solutions, Foundever® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints. With our award-winning culture built on 35+ years of...
-
Customer Service Agent
hace 4 semanas
Mexico City Newrich Network A tiempo completoThe Newrich Network is hiring a customer service agent to handle incoming support tickets for our digital platforms.This is an AWESOME opportunity to get in on the ground floor of a fast growing startup!As a Customer Service Agent, you will report to our Customer Success Manager and be joining an energetic, supportive team with a proven track record of...
-
Bilingual Customer Service Specialist
hace 1 semana
Mexico City Sitel A tiempo completoAbout UsAbout Foundever® As a global leader in end-to-end customer experience (CX) products and solutions, Foundever® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints. With our award-winning culture built on 35+ years of...
-
Customer Service Manager
hace 2 meses
Mexico City ALTEN MÉXICO A tiempo completoALTEN Mexico, a leading engineering company specializing in providing innovative solutions for engineering, technology, and product development projects, is seeking a highly skilled and experienced Customer Service Manager with expertise in AWS Cloud. ALTEN Mexico, as a subsidiary of the ALTEN Group, operates in various industries, including Automotive,...
-
Customer Service Agents
hace 3 semanas
Mexico City Concentrix A tiempo completoJob Title:Customer Service AgentsJob DescriptionThe Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Job...