Customer Service

hace 6 meses


Mexico City SpotOn A tiempo completo

At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.

Recently, SpotOn was:

Named one of Fast Company’s Most Innovative Companies of 2024Awarded Great Places to Work and Built In’s Best Workplaces for the third year in a rowSelected as the Best Overall Restaurant POS by NerdWallet Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

We’re committed to caring hard and moving fast so that we can continue to grow and make a positive impact together. 

That’s where you come in. 

We are looking for Restaurant Management Analysts to join our customer service team helping customers.

As a Restaurant Management Analyst, you will manage clarifications for our clients while providing excellent customer service.

Responsibilities:

Respond to customer inquiries and resolve their doubts through various communication channels such as telephone, email, or chat.Provide accurate and effective solutions to problems, complaints, and inquiries from customers, account executives, and other team members.Accurately document all customer interactions and transactions in the database system (to-do list and inbox management).Meet and exceed performance objectives including but not limited to customer satisfaction, call resolution, and quality assurance metrics.Maintain knowledge of SpotOn products, services, and policies.Perform other duties as assigned by supervisor or manager.

Skills and Knowledge:

Excellent communication skills in English and Spanish, both verbal and written.Strong problem-solving and critical-thinking skills.Ability to work under pressure and handle multiple tasks simultaneously.Familiar with internal software applications such as CRM, Hub, Salesforce, and Talkdesk.

Requirements:

Advanced English (C1)1-3 years of experience working in a customer service environmentExperience in banking, finance, payments, or related customer service industriesExcellent customer relationship skills and a passion for achieving goals.Knowledge and experience in troubleshootingExcellent interpersonal skills and diplomacy to quickly de-escalate tense situations.Excellent verbal and written communication skills to manage internal and external relationships.Ability to establish lasting relationships with clients and colleagues.High school diploma or equivalent (minimum).

Benefits:

Base Salary $18, mxn + Performance bonus $3, mxnFood Vouchers $ mxn pesos monthlyLaw benefitsSGMMVisual Insurance Dental InsuranceLife InsuranceTwo days off per weekTotal Pass (gym)Development & career plan

If you meet the above requirements and are looking for an exciting opportunity in the customer service field, we invite you to apply. We look forward to receiving your application

#LI-Onsite

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

SpotOn is an e-verify company.



  • Mexico City 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. Responsibilities: Serve as single point of contact for...


  • Mexico City Nuvit Service A tiempo completo

    IT SERVICE DELIVERY MANAGERA service delivery manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization. They are incharge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPI's and managing budgets.ACTIVITIES* Managing the...


  • Mexico City Sagan A tiempo completo

    Job Title: Customer Service Coordinator - LatamLocation: Remote Work Schedule: 40 hours per week, evenings and weekends required on a rotating schedule. Job Description: As a Customer Service Coordinator, you will be the first point of contact for our customers, managing communications through calls and emails. This role blends customer support with sales...


  • Mexico City iQor A tiempo completo

    Job Summary: We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller....

  • Customer service

    hace 4 semanas


    Mexico City 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completo

    Description Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl....


  • Mexico City Dupont A tiempo completo

    JOB DESCRIPTION At DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.  If you would like to be a part of a premier multi-industrial...

  • Customer Service

    hace 1 mes


    Mexico City 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completo

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • Customer service

    hace 1 mes


    Mexico City 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completo

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • Customer Service

    hace 1 mes


    Mexico City 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completo

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...


  • Mexico City 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. Responsibilities: Serve as single point of contact for...


  • Mexico City SpotOn A tiempo completo

    At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...


  • Mexico City SpotOn A tiempo completo

    At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...


  • Mexico City 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completo

    Description Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl....


  • Mexico City AIG A tiempo completo

    Customer Service ManagerWho we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and...


  • Mexico City AIG A tiempo completo

    Customer Service ManagerWho we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and...


  • Mexico City AMEX A tiempo completo

    You Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, youll learn and grow as we help you create a...


  • Mexico City American Express A tiempo completo

    You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create...


  • Mexico City Diageo A tiempo completo

    Description : Customer Service Analyst for Mexico City offices. Purpose of Role: Customer Service Analyst is the first point of contact for customers, including EDI customers, IMC´s, 3PL (Warehouse) and Business Enterprise Operations Teams and acts as the link between Customer service, Supply Team and multifunctional areas. The customer...

  • Customer Service

    hace 6 meses


    Mexico City Global Executive A tiempo completo

    Global Executive está buscando un Customer Service para uno de nuestros clientes más importantes del sector logística, es una empresa internacional que se encarga de la cadena de suministros a retailers, con presencia en diferentes continentes. Tiene oficinas en China, su casa matriz se encuentra en USA y las oficinas administrativas en Ciudad de México....


  • Mexico City AIG A tiempo completo

    LAR Customer Service Coordinator (Trilingual) Mexico CityYour skills in Spanish, Portuguese and English make you the perfect fit for this highly rewarding role.You will play a front-line role in ensuring our clients are in the best hands when they are travelling in Spanish and Portuguese speaking countries – providing superior customer service in our...