Major Incident Manager
hace 1 mes
At Maersk, we have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen.
Besides focusing on creating value for our customers and the business, a key priority for us is to drive personal and professional development for our people to prepare for further career progression.
We value the diversity of our talent and will always strive to recruit the best person for the job. If you believe you would add value to Maersk but don’t meet all the criteria we have included in this advert, we would still love to hear from you.
We Offer:
We offer you an exciting global career at the forefront of world trade. And thanks to our global scale, you will be well-positioned to explore opportunities at Maersk around the world. The many other highlights include the most modern talent development initiatives and competitive benefits. We are proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day.
Key Responsibilities:
Technology Operations is responsible for day-to-day maintenance and management of organization’s IT infrastructure to ensure delivery of the agreed level of IT services to the business. As a Major Incident Manager, you will play a key role with the 24/7 Technology Operations Centre based in Mexico City. You will lead, coordinate, and facilitate high-priority major incident service restoration and mitigation as quickly as possible. You will also manage, maintain, support, and improve the Maersk IT Support, Operations, and Engineering department’s ability to respond to incidents across the entirety of the IT Infrastructure estate.
Drive Service Management best-practice and ITIL process compliance across the business.
Work with vendors and subject matter expert colleagues to identify appropriate paths to resolve the issue and stop the ongoing business impact.
Document, communicate and log follow up actions for later triage, prioritization, and action to avoid recurrences.
Make recommendations based on clear, reasoned arguments and be able to spot problems before they occur.
Required Experience:
5+ years of overall experience in IT industry with IT Service Management (or) IT Project Management (or) with IT Architecture background.
Experience with risk analysis with a proven ability to clearly communicate plans / goals to a set of diverse audience (technical and non-technical)
Prior experience with engagement in managing IT services and solutions on any scale - with a competent understanding of the technology stack.
Demonstrable experience in a fast-paced operations environment.
Proven experience gained within a large global/enterprise organization.
Ability to analyze a high volume of technical data.
Strong problem solving, analytical, and time management skills.
Understanding of enterprise infrastructure including servers, networks, storages, databases etc.
Broad knowledge of industry standard enterprise applications services
Broad understanding of change and problem management for establishing handshake between processes.
Broad understanding of ITIL principles and practices.
Having substantial operations in over 130 countries, we work across continents, across cultures and with individuals from all walks of life. This drives our ambition, to create equitable and inclusive workplaces where every individual can have a sense of belonging.
As an equal opportunity employer, we do not discriminate on the basis of age, ancestry, national or ethnic origin, race, sex, gender identity or expression, sexual orientation, marital status, parental or caring status, religion or belief, physical or mental disability, long term health condition, pregnancy or parental leave, protected veteran status, or any other classification protected by applicable law. We actively work to address systemic bias and support representation. We therefore encourage all to apply and let us know if you require any reasonable adjustments to be made for your recruitment process. Learn more at:
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing
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