Senior Major Incident Manager
hace 2 semanas
The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
Responsibilities:
Qualifications:
Education:
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- Strong Knowledge in Major Incident Manager as responsible for driving the activities related to recover services in critical applications and services.
- Coordinate IcM staff for all major incidents to ensure IcM presence for event awareness and incident management process execution
- Manage support teams to address and resolve outages.
- Triage all the appropriate support teams for expedite troubleshooting within a technical bridge and business bridges.
- Mentor and feedback provider to all junior staff members within the Incident - - ----Management organization.
- Act as leader to have general oversight on regional Major Incident events
- Build close relationships
- Help establish, cultivate, and grow nurturing relationships with global business and technology organizations
- Fluent English Required
- Bachelor’s/University degree or equivalent experience.
- Shift availability
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Infrastructure------------------------------------------------------
Time Type:
Full time------------------------------------------------------
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