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Head of Partner Success
hace 3 meses
Description
We are looking for an experienced candidate, well versed in the delivery of Support and Consulting Services by global high-tech vendors by channel partners. As Gigamon’s Head of Partner Success you will foster and manage relationships with Global Services’ Channel Partners, enabling them to deliver the highest quality post-sales Support and Services experience to our mutual customers. Gigamon’s Partner Success Program provides the framework to: assess prospective partners, seeking to join the program; onboard new partners that meet program membership requirements; review the performance of program members on an ongoing basis, ensuring that exceptional standards of service and support are delivered to the end customer. What you’ll do Lead and evolve a world class Partner Success organization, which includes onboarding new team members and continually focusing on developing the team to achieve outstanding results. Build out a system-based approach to measuring value, creating the cadence for review within the team, and ensuring a culture of success is fostered throughout Gigamon. Collaborate cross functionally with our Marketing, Sales, Product Management, Engineering, Channel, Customer Success, Support, and Professional Services teams. What you’ve done 5+ years’ relevant experience in leading customer and/or partner facing organizations. Demonstrated leadership through creating high performing teams built on foundations of trust, accountability, transparency, and collaboration. Embody strong account management skills and a passion for providing exceptional customer support. Able to work with all levels of individuals all the way up to C-level suite. Experience of: a two-tiered Vendor/Partner support and services model and clear understanding of that services relationship. working with SaaS/Cloud companies. . Deep understanding of value drivers in recurring revenue business models. A data driven, analytical and process-oriented mindset. Excellent communication and presentation skills. Fluent English is essential, additional languages will be of benefit. Relevant Bachelor’s degree or level of experience Who you are: Demonstrated desire for continuous learning and improvement. Ability to manage and influence positively through persuasion, negotiation, and consensus buildingWe are committed to a diverse, equitable, and inclusive Gigamon. As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic under applicable federal, state, and/or local law.
Gigamon fosters a business culture dedicated to equitable hiring. If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences.
The privacy rights of all individuals including job applicants and candidates are very important to us. Our , will inform you about how Gigamon Inc. and its direct and indirect subsidiaries collect, use, store, or otherwise process personal information about job applicants and candidates, including through your access and/or use of our and third-party job websites (. LinkedIn, Indeed, Glassdoor, Naukri, .
