Property Administration Manager

hace 2 meses

Mexico City Match Consulting A tiempo completo

Empresa mexicana dedicada a la renta de inmuebles y hospedaje se encuentra en búsqueda de un perfil como Property Administration Manager


Escolaridad: Licenciatura turismo, hotelería, administración de empresas turísticas y hoteleras o similar.


Indispensable contar con 3 años como mínimo de experiencia en el puesto para administrar las propiedades asignadas asegurando la calidad en el servicio, el trato personalizado y hospitalario al huésped, así como un manejo eficiente de plataformas digitales.


Las principales responsabilidades son:


  • Gestión de reservas recibidas en las propiedades a su cargo a través de las plataformas correspondientes.
  • Recibir a todos los huéspedes en procesos de Check-In, priorizando la coordinación y comunicación directa.
  • Realizar los procedimientos de Check-out definidos
  • Movilizar blancos y amenidades de acuerdo a las necesidades de las propiedades.
  • Coordinar y dar seguimiento al mantenimiento correctivo y preventivo de las propiedades hasta su solución.
  • Asegurar que las propiedades cumplan con las medidas de seguridad y protección civil necesarias para la seguridad del equipo de trabajo y huéspedes.
  • Notificar cualquier emergencia o conflicto que pueda surgir con los huéspedes o propietarios.
  • Proponer soluciones a peticiones y requerimientos especiales que puedan presentar los huéspedes.
  • Recopilar información sobre la satisfacción del huésped durante su estadía.
  • Elaborar y mantener actualizados los anuncios publicitarios de las propiedades, resaltando sus cualidades y beneficios, alentando su ocupación y nivel de calidad en plataformas.
  • Asegurar que la propiedad cuente con los estándares de bienvenida definidos hacia los huéspedes.
  • Mantener la limpieza en espacios de almacenaje y bodegas de las propiedades.
  • Solicitar, recibir e inventariar los insumos necesarios para la operatividad de los departamentos.
  • Conocer la zona de trabajo y sus alrededores con el objetivo de brindar información al huésped sobre las actividades a su alcance.
  • Monitoreo y coordinación de los pagos de servicios relacionados con las propiedades asignadas.
  • Supervisar la presentación personal del equipo de trabajo a su cargo.
  • Administrar las plataformas digitales de reservas que le sean asignadas por el City Manager.


La posición se requiere de manera presencial en Playa del Carmen y Tulum

Ofrecemos sueldo negociable y prestaciones de ley



Requisitos:


Perfil:


Manejo de: Inglés avanzado

Manejo de paquetería Office avanzado

Manejo de plataformas digitales

Dominio de tokeet

Manejo de control de inventarios

Uso de base de datos administración



Aptitudes: Comunicación asertiva / coordinación de equipos / capacidad de análisis / trabajo en equipo / enfoque en resultados / solución de problemas / autocontrol / planificación y organización / adaptabilidad / aprendizaje permanente

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