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Delivery Manager
hace 1 mes
RH: Fernando Cortés
Ubicación: Monterrey
Industria: CPRD
Tus funciones:
- Entender la organización de recursos, prioridades, necesidades y apego a las políticas.
- Analizar situaciones complejas, anticiparse a problemas futuros e identificar oportunidades, impactos y riesgos.
- Lidera equipos multidisciplinarios, supervisa proyectos y gerentes.
- Su influencia en las personas y la organización son clave.
- Asume las responsabilidades de la gestión y entrega de los servicios de TI.
- Controla y opera de manera efectiva los recursos para lograr los entregables comprometidos.
- Planea y alinea los objetivos de los recursos para la entrega de servicios.
- Definir las expectativas con el cliente.
- Identificar los riesgos y trabajar en mitigarlos, minimizarlos o transferirlos.
- Monitoreo y control proactivo de las finanzas, servicios, niveles de servicio, planes de trabajo, entregables.
- Trabaja con el equipo para asegurar la implementación de mejoras operativas que reflejen optimización del trabajo reduciendo costos y aumentando la satisfacción del cliente.
- Establece estrategias para implementar los servicios tecnológicos.
Conocimientos y experiencia necesaria:
- Conocimiento sobre negocios dentro de sectores de industria retail y de consumo.
- Entrega de servicios como proveedor en infraestructura.
- Experiencia en Infraestructura y aplicaciones.
- Innovación, que conozca de entrega de servicios a cliente.
- Sensible a parte de servicios, entendimiento de temas, que sepa actuar con urgencia.
- Experiencia en entrega de servicios de tecnología.
- Experiencia en temas de costos.
- Excelente comunicación
- Conocimiento manejando servicios de soporte, aplicaciones e infraestructura con Oracle EBS sistemas legados.
- Persona ubicada en Monterrey
Habilidades:
Trabajo bajo presión, calidad en el trabajo y orientado a resultados
Tu carrera en Capgemini
- Al trabajar en un ambiente de equipo, nuestros consultores se enfocan en el análisis, diseño y desarrollo de soluciones basadas en tecnología para los clientes de Capgemini.
- Trabajarás en conjunto con especialistas funcionales, técnicos y del negocio para ayudar a desarrollar la implementación e integración de soluciones y sistemas innovadores incluyendo metodologías, técnicas y herramientas.
- Contribuirás de una manera responsable y oportuna con la satisfacción del cliente proporcionando servicios y productos que generan valor agregado.
- Capgemini ofrece una compensación competitiva y beneficios superiores a los de Ley.
- Nuestras oficinas centrales están en París, Francia y tenemos presencia en más de 50 países. Somos más de 340 mil profesionales en México, ubicados en Ciudad de México, Aguascalientes y Monterrey.
- Capgemini ha desarrollado metodologías propias a nivel global: Collaborative Business Experience y Rightshore.
Te encantará trabajar en Capgemini porque:
- Ofrecemos una experiencia única de reclutamiento y onboarding, y te ayudamos a construir las bases de tu carrera y habilidades profesionales.
- Proveemos un ambiente de trabajo colaborativo basado en nuestros 7 valores: Honestidad, Audacia, Confianza, Libertad, Espíritu de Equipo, Modestia y Diversión.
- Promovemos un ambiente que te permite planear y desarrollar tu carrera.
“En Capgemini México, el objetivo es atraer al mejor talento y lograr un ambiente laboral diverso e inclusivo por lo que no se discrimina por motivo de raza, sexo, orientación sexual, identidad o expresión de género o cualquier otra característica propia de la persona. Todas las solicitudes son bienvenidas y serán consideradas para concurso con base en el mérito del candidato contra el trabajo y/o la experiencia para el puesto”
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