Planning and Customer Service Executive
hace 3 meses
Planning and Customer Service Executive
Querétaro Plant
Position Objective
Manage, organize, and plan customer packaging material demand by allocating the purchase orders or their forecast from their placement for production within production plants to the delivery to the customer or the local stock replenishment of the client, guaranteeing compliance with the established delivery dates and quantity fulfillment of materials.
Responsible for customer service metrics Fill Rate% and On time%
Key Functions:
· Entering customer orders or demands in SAP
· Checking plausibility and alignment with customers regarding the real demand (volume and timing)
· Checking all customer materials within the daily routine
· Reconcilement of confirmed orders in regards to production and delivery date and in case of discrepancies coordination and alignment of solution with customer, Logistics Team, and Order Center Team.
· Run escalation process if no agreement can be found.
· Date / Order confirmation to customer, tracking, and creation of order on hands and stock lists.
· Active managing all customer materials updating the new designs and informing of deactiving the old versions.
· Coordination of order releases with dispatch – priority lists
· Tracking of sleeves and cylinders stock and if required discussion with the customer for delivery/scrapping.
· Manage the relationship with the European Order Center Team and other sourcing sites.
· Issue goods (PBDs) in SAP.
· Follow up on time materials deliveries with the Logistics team.
· Responsible for reporting Orders Delay Status report and Open Orders report on a weekly basis in order to follow up on the sleeves budget accomplishment. If necessary lead weekly meetings.
· Collaboration in the monthly review of the local Forecast with the Sales Team
· Provide adequate and timely information for good decision-making to managers and staff.
Acquire a thorough understanding of key customer needs and requirements.
Requirements:
Bachelor’s degree: Business Administration, International Business, Management or similar.
3 to 5 years experience in demand planning or Customer service in a packaging industry
English for business
Professional skills such as decision-making, analysis, communication, and teamwork
Benefits
30-day Christmas bonus
22 vacation days with
$2650 Grocery bonus
10% saving found
Mayor Health insurance, familiar
-
International Demand Planning and Customer Service Director
hace 2 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Humaniq Headhunters A tiempo completoInternational Food packaging company seeks a highly skilled Demand Planning and Customer Service Director to lead their team.The ideal candidate will have 6 years of experience in demand planning, supply chain management, and customer service.Key responsibilities include:Manage the customer's order cycle - Order To Cash (from order entry to payment) on the...
-
Santiago de Querétaro, Querétaro de Arteaga, México Humaniq Headhunters A tiempo completoHumaniq Headhunters is seeking a highly skilled Global Demand Planning and Customer Service Manager to join our team.Main Responsibilities:Manage the customer's order cycle - Order To Cash (from order entry to payment) on the date and quantity requested to meet the customer's needs and ensure the achievement of the contracted goals.Manage the evolution of...
-
Santiago de Querétaro, México Humaniq Headhunters A tiempo completoInternational Food packaging company require:Demand planning and Customer Service. BillingualMain Responsabilities:Manage the customer's order cycle - Order To Cash (from order entry to payment) on the date and quantity requested to meet the customer's needs and ensure the achievement of the contracted goals· Manage the evolution of...
-
Customer Service and Demand Planning Specialist
hace 2 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Humaniq Headhunters A tiempo completoJob SummaryWe are seeking a highly skilled Customer Service and Demand Planning Specialist to join our team at Humaniq Headhunters. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has strong analytical skills.About the RoleThe ideal candidate will be responsible for managing customer packaging...
-
Customer Service and Logistics Manager
hace 2 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Kellogg A tiempo completoAbout UsKellanova, a leading snacks-led powerhouse, is driven by its vision to be the world's best-performing company. Our portfolio includes iconic brands such as Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.Job OverviewWe are seeking a Customer Service and Logistics Manager to join our...
-
Customer Service and Logistics Manager
hace 2 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Kellanova A tiempo completoAbout KellanovaKellanova is a leading snacks-led powerhouse, driven by our vision to be the world's best-performing company. Our portfolio of iconic brands includes Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, and more.Role OverviewWe are seeking a skilled Customer Service and Logistics Manager to join...
-
Customer Service and Logistics Manager
hace 2 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Kellogg A tiempo completoAbout UsKellanova is a leading snacks-led powerhouse, driven by our vision to be the world's best-performing company. Our portfolio includes iconic brands like Pringles, Cheez-It, Pop-Tarts, and more.Our CultureWe foster a culture of boldness, empowering our people to challenge the status quo and achieve results. Our focus on Equity, Diversity, and Inclusion...
-
Customer Service Operations Manager
hace 1 semana
Santiago de Querétaro, Querétaro de Arteaga, México Kellanova A tiempo completoWe are seeking a highly skilled Customer Service Operations Manager to join our team in Mexico. As a key member of our Walmart team, you will be responsible for driving value creation in joint Supply Chain through customer collaborative strategic programs and interdisciplinary Kellanova teams.Job DescriptionTeam Management: Lead customer interdisciplinary...
-
Customer Service Executive
hace 2 semanas
Ciudad de México, Ciudad de México Empleando Mexico A tiempo completoCustomer Service Executive - Cancun OpportunityWe are seeking a highly skilled and motivated Customer Service Executive to join our team in Cancun, Mexico.Job Summary:The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively handle customer inquiries and complaints in a professional and courteous...
-
Customer Service Liaison
hace 1 mes
Santiago de Querétaro, Querétaro de Arteaga, México Chemetall A tiempo completoCustomer Service LiaisonThe Customer Service Liaison is responsible for providing single-point contact for commercial support to our customers and sales representatives. This role involves frequent interaction with Chemetall's manufacturing areas and warehouses.Key Responsibilities:Fulfill order management in SAPDrive customer affinity by delivering...
-
Assistant Manager, Operations and Customer Service
hace 4 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Cronoshare A tiempo completoOperations and Customer Service OverviewContribute to the success of our company as an Operations and Customer Service professional.As Assistant Manager, you will be responsible for managing daily customer service tasks, ensuring timely resolutions, and streamlining processes to maximize productivity.Main Responsibilities:• Manage and resolve customer...
-
Marketing & Customer Service Executive
hace 2 meses
Ciudad de México, CDMX FAME Asesores en Recursos Humanos A tiempo completo_**JOIN OUR TEAM!**_ Do you have a passion for marketing, customer service and are interested in the logistics industry? This is the opportunity for you! We are looking for a _**Marketing & Customer Service Executive**_ to join our international team at a leading freight forwarder. **Location**: CDMX (Angel de la Independencia) **What are we looking...
-
Customer Service Manager for Supply Chain Optimization
hace 2 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Kellanova A tiempo completoJob OverviewWe are seeking a highly skilled Customer Service Manager to join our team in Queretaro, Mexico. This role is responsible for driving value creation through customer collaborative strategic programs and ensuring exceptional service levels.Key ResponsibilitiesLead a cross-functional team to develop and implement supply chain optimization...
-
Pricing & Customer Service Executive
hace 2 meses
Ciudad de México, CDMX FAME SC Consultores en Recursos Humanos A tiempo completo_**JOIN OUR LOGISTICS TEAM!**_ Do you have experience in pricing and customer service in the maritime sector? Are you passionate about logistics and commercial negotiation? This is your opportunity! We are looking for a _**Pricing and Customer Service Executive**_ for a leading freight forwarder in **Mexico City.** **What are we looking for?** -...
-
Customer Service
hace 2 semanas
Santiago de Querétaro, México Kellogg A tiempo completoAre you passionate about food industry operation and collaborations strategy? Join our Customer Service and Logistics team as a Customer Services & Collaboration Manager for our Walmart team Mexico. Youll be responsible for driving value creation in joint Supply Chain through customer collaborative strategic programs and interdisciplinary Kellanova...
-
Customer Service
hace 2 semanas
Santiago de Querétaro, México Kellogg A tiempo completoAre you passionate about food industry operation and collaborations strategy? Join our Customer Service and Logistics team as a Customer Services & Collaboration Manager for ourWalmart team Mexico. Youll be responsible for driving value creation in joint Supply Chain through customer collaborative strategic programs and interdisciplinary Kellanova teams...
-
Customer Service Representative
hace 1 mes
Santiago de Querétaro, Querétaro de Arteaga, México Trouw nutrition A tiempo completo**Key Responsibilities:** Manage customer relationships and provide exceptional customer service to ensure customer satisfaction and loyalty. Process and manage customer orders, including monitoring, replenishing, and entering order data into automated systems. Provide product information, answer customer questions, and resolve customer complaints in a...
-
Customer Service Supervisor
hace 1 semana
Santiago de Querétaro, México Avery Dennison A tiempo completoJob DescriptionAvery Dennison is seeking a Customer Servicer Supervisor to lead the Queretaro customer service team, reporting to the Customer Service Manager, North America. You will provide support and supervise the day-to-day activities of the customer service team, delivering excellent customer support, with the goal of ensuring customer satisfaction and...
-
Customer Service
hace 2 semanas
Santiago de Querétaro, México Kellanova A tiempo completoAre you passionate about food industry operation and collaborations strategy? Join our Customer Service and Logistics’ team as a Customer Services & Collaboration Manager for our Walmart team Mexico. You’ll be responsible for driving value creation in joint Supply Chain through customer collaborative strategic programs and interdisciplinary Kellanova...
-
Customer Service
hace 2 semanas
Santiago de Querétaro, México Kellanova A tiempo completoAre you passionate about food industry operation and collaborations strategy? Join our Customer Service and Logistics’ team as a Customer Services & Collaboration Manager for our Walmart team Mexico. You’ll be responsible for driving value creation in joint Supply Chain through customer collaborative strategic programs and interdisciplinary Kellanova...