Application Support Engineer

hace 5 meses


Mexico City Siemens Industry Software, S.A. de C.V. A tiempo completo

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

About the role

The Application Support Engineer is responsible for managing a set of customer accounts to ensure their technical success with our software, Simcenter FloEFD/FloTHERM. Working closely with customers to understand their engineering workflow, the Application Support Engineer proposes solutions and best practices to help the client meet their objectives. The role includes training, mentoring, and providing direct customer support. The position works closely with the sales organization to define and execute pro-active initiatives to grow usage within the set of assigned accounts.

Excellent communication skills and a desire to work with clients are critical to success in this fast-paced and broad engineering role. If you are creative, entrepreneurial in nature, and demonstrate good communication skills, we would like to hear from you.

Key Responsibilities


* Act as primary point of contact to assigned set of accounts for all technical issues related to their use of Simcenter FloEFD/FloTHERM. Identify problems and take responsibility for successful resolution of issues, including reporting of bugs.
* Participate in the sales process to facilitate sales and deployment of software at potential and existing customers.
* Conduct training on Introductory and Advanced Topics
* Conduct technical discussions with prospective accounts on benefits of Simcenter FloEFD/FloTHERM
* Perform benchmark simulations to define best practices and verify results
* Demo software capabilities to potential clients
* Present new features of software to address customer needs
* Create Knowledge Base Articles for the customer portal
* Work on multiple projects/problems simultaneously
* Collaborate with product management and industry teams to provide input on future product direction

Required Knowledge/Skills, Education, and Experience


* M.S or Ph.D in Mechanical, Electrical, Aeronautic or Control Engineering Degree or PhD
* At least 1 year experience in similar position and/or in the field of CFD simulation (Computational fluid Dynamics)

Technical knowledge:


* Understanding of Fluid Dynamics concepts
* Understanding of Heat Transfer concepts
* Simcenter FloEFD, FloTHERM or any other relevant CFD tool.
* Electrical system knowledge is an advantage

* Flexible attitude.
* Willingness to learn new skills.
* Ability to work independently and in a team environment.
* Excellent communication and presentation skills.
* Ability to travel up to 20%

Preferred Knowledge/Skills, Education, and Experience


* Experience with Simcenter FloEFD or other commercial CFD tools.

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow

Siemens Industry Software is an equal opportunities employer and does not discriminate unlawfully on the grounds of age, disability, gender assignment, marriage, and civil partnership, pregnancy and parental, race, religion or belief, sex, sexual orientation, or trade union membership.

Siemens Software.   Transform the Everyday


#LI-AL1

#LI-PLM 

#LI-HYBRID



  • Mexico City Audible A tiempo completo

    ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you are customer-focused with creative problem-solving skills and have experience supporting technology teams this role may be for you. As a member of our team you will have the opportunity to develop your career while supporting Audible’s...


  • Mexico City Lionbridge A tiempo completo

    We are seeking a detail-oriented Backend Developer and proactive Bug Fixer to join our team. The ideal candidate will have a strong background in troubleshooting and fixing bugs within our applications. You will be responsible for reviewing and managing bug reports submitted via JIRA and ServiceNow, replicating issues, troubleshooting solutions, and...


  • Mexico City Lionbridge A tiempo completo

    Backend Developer/ Bug Fixer Position SummaryAre you passionate about solving complex problems and improving application performance? We are looking for a meticulous and proactive Backend Developer and Bug Fixer to be a vital part of our innovative team. If you thrive on troubleshooting and enhancing software applications, this is the perfect opportunity...

  • Support Engineer

    hace 4 meses


    Mexico City Ericsson A tiempo completo

    Description Join our Team About this opportunity: At Ericsson, we are seeking a knowledgeable and dedicated Support Engineer to join our team. In this pivotal role, you will be charged with providing data-driven solutions to customer reported issues in line with set processes and Service Level Agreements. The role involves identifying,...


  • Mexico City solera A tiempo completo

    Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital...


  • Mexico City Thomson Reuters A tiempo completo

    We are seeking a motivated Application Support Analyst to begin an exciting journey with our global service management team. You will be a key contributor within a team that is central to supporting Thomson Reuters' FindLaw Segment — the world's leading provider of legal information and internet marketing solutions tailored to consumers, small businesses,...

  • Application Engineer

    hace 6 meses


    Mexico City Datalogic A tiempo completo

    Application Engineer ROLE MISSION Success will generate incremental sales of our products by securing long-term business relationships with end users and resellers of Datalogic’s products, solutions, and service. KEY RESPONSIBILITIES • Provide sales support to named prospective and existing customers to convey our ability and experience and to...


  • Mexico Nuvit Service A tiempo completo

    The Application Support Engineering team is responsible for application deployment, production and lower environment support, incident resolutions, stability, and maintenance efforts. In addition to the production environment for SC Originations and Servicing that this team supports, there are an estimated 30+ lower environments that this team continually...


  • Mexico City Maersk A tiempo completo

    The Maersk vision is to become the Global Integrator of container logistics - connecting and simplifying our customers' supply chain. We know we will only achieve this vision with the right people and the right technology. We are hoping that you will be the right person to join the part of Maersk which drives the technology for our warehousing,...

  • Support Engineer

    hace 5 meses


    Mexico City Altair Engineering A tiempo completo

    Transforming the Future with the Convergence of Simulation and Data Technical Support Engineer - Data Analytics We are looking for a committed and high-performing Support Engineer to join our customer success team in Mexico City , strengthening our approach to deliver value and business success in a complex enterprise application environment. ...


  • Mexico City NTT DATA A tiempo completo

    Job Description Req ID: 283354 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Middleware Support Engineer Linux+ETL Support Eng to join our team in CDMX, Ciudad de México...

  • Applications Engineer

    hace 6 meses


    Mexico City Ikea A tiempo completo

    Job description We want to fill this Systems Engineer position for IKEA Southeast Mexico based in Singapore. In this position, you will play a crucial role in driving and supporting our Business Applications operations and projects. You will be responsible for supporting systems such as Business Central, LS Retail, E-Commerce, and other systems. Your...


  • Mexico City Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The Windows role provides support for AWS paid...


  • Mexico City Ecovadis A tiempo completo

    Description Our Technology and Platform Services department designs and secures the platform that underpins all of our offerings, achieving scalability and continuous improvement through innovation and collaboration. Your responsibilities will consist of: Providing immediate assistance on issues triggered by intensive users of EcoVadis tools, mainly...


  • Mexico City Singular A tiempo completo

    The role We are seeking a Technical Support Engineer US team, with exceptional technical, organization and communication skills to join our growing team. A customer-focused individual responsible for handling customer and partner support. An exceptional technical aptitude, with precise written and verbal communication skills, who finds it easy to speak...


  • Mexico City Thomson Reuters A tiempo completo

    About the Role In this opportunity as Application Support Analyst - Customer Service, you will: Deliver reliable infrastructure and application operations according to business expectations across the application portfolio. Partner with application development teams to deliver operational readiness for new applications and features. Collaborate...


  • Mexico City MMC Corporate A tiempo completo

    We are MarshMcLennan, we offer consulting and risk management services, insurance brokerage and insurance program management for different sectors of the economy through the business units: Marsh, Mercer, Guy Carpenter and Oliver Wyman.At Marsh we are looking for candidates for the following position located in México City:IT Application Support...


  • Mexico City VISEO A tiempo completo

    VISEO works to simulate new ideas, new offers, new ways of collaborating, and new methods for producing or selling. With 2200 team members working on four continents and a turnover of more than 230 million dollars, VISEO offers an alternative for integrators, agencies, and consulting firms by providing a unique, flexible, innovative, and structured...


  • Mexico City Datadog A tiempo completo

    Technical Support Engineer 1 - Mexico City Mexico City, Mexico


  • Mexico City Okta, Inc. A tiempo completo

    Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...