Application Support Engineer

hace 5 días


Mexico City Siemens Industry Software, S.A. de C.V. A tiempo completo

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

About the role

The Application Support Engineer is responsible for managing a set of customer accounts to ensure their technical success with our software, Simcenter FloEFD/FloTHERM. Working closely with customers to understand their engineering workflow, the Application Support Engineer proposes solutions and best practices to help the client meet their objectives. The role includes training, mentoring, and providing direct customer support. The position works closely with the sales organization to define and execute pro-active initiatives to grow usage within the set of assigned accounts.

Excellent communication skills and a desire to work with clients are critical to success in this fast-paced and broad engineering role. If you are creative, entrepreneurial in nature, and demonstrate good communication skills, we would like to hear from you.

Key Responsibilities


* Act as primary point of contact to assigned set of accounts for all technical issues related to their use of Simcenter FloEFD/FloTHERM. Identify problems and take responsibility for successful resolution of issues, including reporting of bugs.
* Participate in the sales process to facilitate sales and deployment of software at potential and existing customers.
* Conduct training on Introductory and Advanced Topics
* Conduct technical discussions with prospective accounts on benefits of Simcenter FloEFD/FloTHERM
* Perform benchmark simulations to define best practices and verify results
* Demo software capabilities to potential clients
* Present new features of software to address customer needs
* Create Knowledge Base Articles for the customer portal
* Work on multiple projects/problems simultaneously
* Collaborate with product management and industry teams to provide input on future product direction

Required Knowledge/Skills, Education, and Experience


* M.S or Ph.D in Mechanical, Electrical, Aeronautic or Control Engineering Degree or PhD
* At least 1 year experience in similar position and/or in the field of CFD simulation (Computational fluid Dynamics)

Technical knowledge:


* Understanding of Fluid Dynamics concepts
* Understanding of Heat Transfer concepts
* Simcenter FloEFD, FloTHERM or any other relevant CFD tool.
* Electrical system knowledge is an advantage

* Flexible attitude.
* Willingness to learn new skills.
* Ability to work independently and in a team environment.
* Excellent communication and presentation skills.
* Ability to travel up to 20%

Preferred Knowledge/Skills, Education, and Experience


* Experience with Simcenter FloEFD or other commercial CFD tools.

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow

Siemens Industry Software is an equal opportunities employer and does not discriminate unlawfully on the grounds of age, disability, gender assignment, marriage, and civil partnership, pregnancy and parental, race, religion or belief, sex, sexual orientation, or trade union membership.

Siemens Software.   Transform the Everyday


#LI-AL1

#LI-PLM 

#LI-HYBRID



  • Mexico City Thomson Reuters A tiempo completo

    About the Role : This role is part of a high performing team of talented Application Support specialists who provide world-class support for Commercial Engineering. You will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise. You will be part...


  • Mexico City Thomson Reuters A tiempo completo

    About the Role : This role is part of a high performing team of talented Application Support specialists who provide world-class support for Commercial Engineering. You will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise. You will be part...


  • Mexico City NielsenIQ A tiempo completo

    Company Description Think about the billions of purchases that consumers make every single day around the world. Imagine trying to make sense of the trillions of data points that represent these purchases. From a family doing online shopping for household essentials to a quick run to the supermarket, Nielsen is measuring the entire consumer path to...


  • Mexico City Audible A tiempo completo

    ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you are customer-focused with creative problem-solving skills and have experience supporting technology teams this role may be for you. As a member of our team you will have the opportunity to develop your career while supporting Audible’s...

  • Support Engineer

    hace 2 meses


    Mexico City Audible A tiempo completo

    ABOUT THIS ROLE Our technology teams play a key role in connecting listeners with millions of stories by imagining, designing, developing and testing the software and applications that make up Audible’s platform. As a Support Engineering Manager, you’ll anticipate and seek out obstacles before they occur, and implement solutions that allow our...


  • Mexico City Takeda A tiempo completo

    By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’sPrivacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...


  • Mexico City Takeda A tiempo completo

    By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’sPrivacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...


  • Mexico City Takeda A tiempo completo

    By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’sPrivacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...


  • Mexico City Takeda A tiempo completo

    By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’sPrivacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...


  • Guadalajara, Jalisco, Mexico Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...


  • Mexico City Fresenius Medical Care, North America A tiempo completo

    Provide Workday HR technology support as part of a team working on a regional HR systems support team 2. Respond promptly to inquiries, requests and issues submitted by HR staff, global process owners and other HR functions submitted through the ticketing system. The ASA Level 2 Analyst will be responsible for resolving increasingly complex system and...


  • Mexico City Fresenius Medical Care, North America A tiempo completo

    Provide Workday HR technology support as part of a team working on a regional HR systems support team 2. Respond promptly to inquiries, requests and issues submitted by HR staff, global process owners and other HR functions submitted through the ticketing system. The ASA Level 2 Analyst will be responsible for resolving increasingly complex system and...


  • Mexico City solera A tiempo completo

    Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital...


  • Mexico City Thomson Reuters A tiempo completo

    About the Role In this opportunity as Application Support Analyst , you will: Provide application and technical support to Legal Platform customers across the entire product range.  Liaise with customer personnel and internal development teams to troubleshoot software, or system configuration issues, and identify and provide solutions.  ...


  • Mexico City Thomson Reuters A tiempo completo

    About the Role In this opportunity as Application Support Analyst , you will: Provide application and technical support to Legal Platform customers across the entire product range.  Liaise with customer personnel and internal development teams to troubleshoot software, or system configuration issues, and identify and provide solutions.  ...

  • Support Engineer

    hace 1 mes


    Mexico City Acute Talent A tiempo completo

    Essential ResponsibilitiesMaintain essential IT operations, including Unix/Linux operating systems, Messaging middleware (MQ), Databases, Application and Web servers.Manage, facilitate and own product support requests through consistent, positive and proactive IT methodologies using ticketing systemTroubleshoot, research, analyze and work with appropriate...

  • Support Engineer

    hace 4 semanas


    Mexico City Acute Talent A tiempo completo

    Essential ResponsibilitiesMaintain essential IT operations, including Unix/Linux operating systems, Messaging middleware (MQ), Databases, Application and Web servers.Manage, facilitate and own product support requests through consistent, positive and proactive IT methodologies using ticketing systemTroubleshoot, research, analyze and work with appropriate...


  • Mexico City Thomson Reuters A tiempo completo

    We are seeking a motivated Application Support Analyst to begin an exciting journey with our global service management team. You will be a key contributor within a team that is central to supporting Thomson Reuters' FindLaw Segment — the world's leading provider of legal information and internet marketing solutions tailored to consumers, small businesses,...


  • Mexico Nuvit Service A tiempo completo

    The Application Support Engineering team is responsible for application deployment, production and lower environment support, incident resolutions, stability, and maintenance efforts. In addition to the production environment for SC Originations and Servicing that this team supports, there are an estimated 30+ lower environments that this team continually...


  • Mexico City Datalogic A tiempo completo

    Application Engineer ROLE MISSION Success will generate incremental sales of our products by securing long-term business relationships with end users and resellers of Datalogic’s products, solutions, and service. KEY RESPONSIBILITIES • Provide sales support to named prospective and existing customers to convey our ability and experience and to...