Web Application Support Specialist
hace 4 semanas
Our Technology and Platform Services department designs and secures the platform that underpins all of our offerings, achieving scalability and continuous improvement through innovation and collaboration.
Your responsibilities will consist of:
Providing immediate assistance on issues triggered by intensive users of EcoVadis tools, mainly complex web applications and APIs. Troubleshooting of reported issues and diagnosing bugs and identifying root causes. Providing clear steps to reproduce, providing instructions, supporting developers to understand the nature of the issue to be fixed and evaluating retroactive actions. Providing correct scenarios when needed. Collaborating with end users and other team members, functional analysts and developers to identify and solve issues in the EcoVadis internally developed web applications. Providing high quality support to all users across the business, either by writing or by engaging into verbal conversations. Providing complete follow up of the reported cases, to have end users well informed about the status and the potential actions to be taken. Monitoring logs and applications outages to actively act on alerts and exceptions, and manage the communication with affected users. Working with confidential data and exercises utmost caution to keep data safe and secure. Ability to read technical and functional documentation, and to discuss with business users to understand the desired behavior of the applications. Ensuring the quality of the delivered fixes in a timely manner. Delivering training and supporting end-users. Keeping technical documentation and procedures up to date. Ensuring preventive maintenance, analyzing application root cause issues. Advocating customer needs by sharing feedback with the development & business analysis organizations to continuously improve the product. Participating in incidents to help with the issue resolution and to manage communication with the affected users.
Qualifications
Fluent written and spoken English Excellent written and verbal communication skills, customer service experience and problem solving skills, patience and understanding, investigation & diagnostic skills, excellent organization skills, ability to systematize and prioritize. Relevant Diploma: Master or Engineer in Computer Science or other relevant degree is preferable Approximately 2-5 years working experience in a Web Application Support environment, specially in Azure .Net environment Ability to manage Service Level Agreements (SLA) and Operation Level Agreement (OLA) Knowledge of ITSM tools (Jira, TFS, VSTS, ZenDesk, Azure DevOps, etc.) SQL and programming knowledge - code debugging Experience with Visual Studio and SQL Server Ability to deal with multiple tasks and work in a dynamic multi-cultural environment. Experience in monitoring tools (Kibana, Azure App Insights , Sentry, site24/7, etc...).
Additional Information
Location: Hibryd from CDMX, Full time position, Permanent Contract
Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing is full of talented professionals from various fields who all share a desire to change the world.
What do we offer? With our team in Mexico, you will have opportunities to exchange and develop your skills within a multinational team, the Ability to work in an autonomous way and in an environment where your ideas are valued, participate in interesting training (including those in our foreign offices), Optional (fully covered or co-financed) health care, life insurance, and Pension Plan. We have a Philosophy of Flexi-time & home office, a competitive salary aligned with your experience, and a casual and very friendly environment.
Our hiring team looks forward to reviewing your CV and cover letter / portfolio with a guaranteed response to every application. A new job with purpose awaits you
Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.
Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.
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