Team Manager Complex

hace 7 meses


Mexico City AIG A tiempo completo

Team Manager Complex

To manage a team of complex Claims Adjuster.  To drive best practice claims handling performance both in terms of optimal claims outcomes and customer service, and the technical and professional development of their team.

Duties and Responsibilities

Functional Responsibilities:

  • Manage the allocation of claims within their Complex team of adjusters
  • Provide a technical referral point for team members and manage performance,
  • Keep the Auto Senior Manager advised of key Complex loss developments and wider Complex trends. 
  • Execute strategic initiatives within their Complex team
  • Ensure Complex ‘Best Practice’ is maintained within their Complex team
  • Drive performance through required criteria
  • Ensure claims are accurately assessed and proactively reserved within agreed service levels
  • Embed use of balance scorecard/KPIs within team

 Accountabilities:

  • Team performance
  • Team professional and technical development
  • Team communication
  • Team compliance
  • Effective resolution of Complex level claims handled by team adjusters
  • Accurate and consistent reserving and financial control of claims in Complex team
  • Mitigation of indemnity and expense spend for  Complex claims within their team
  • Performance manage the team to maximise best practice compliance and minimise lost economic opportunity within Complex claims segment.
  • Personal Development / Succession Planning for individuals within the Complex team.
  • Managing compliance with governance standards and  regulatory requirements within the Complex team.
  • Effective communication to all relevant stakeholders.

Leadership Skills

  • People and team management experience, including the proven ability to effectively manage team members
  • Ability to positively influence, in a multi-cultural environment, stakeholders at every level both internally & externally.
  • Highly effective communicator (written, verbal, presentation, training)
  • Ability to deliver strategic directives internally while also marketing AIG claims expertise externally.
  • Broad range of leadership competencies, from direction and pace setting to coaching and effective listening.
  • Identify and address performance issues within the team.

Technical Skills and Expertise  

  • Fully developed specialist knowledge in Auto technical claims topics.
  • Strong stakeholder management experience, both internal (underwriting, distribution, actuarial, finance and executive management) and external (brokers, major account clients)
  • Policy language skills enabling accurate and consistent policy wording interpretation
  • A strong knowledge of legal / regulatory and litigation / procedural  requirements
  • Experience in negotiation, mediation, arbitration and ADR skills
  • Experience in conducting technical claims audits and effectively following up on findings.

#LI-AIG

#LI-MF1



  • City, México AIG A tiempo completo

    To manage a team of complex Claims Adjuster. To drive best practice claims handling performance both in terms of optimal claims outcomes and customer service, and the technical and professional development of their team. **Responsibilities**: **Functional Responsibilities**: Manage the allocation of claims within their Complex team of adjusters Provide a...


  • Mexico City SDI Media A tiempo completo

    Team Lead Project Manager México City 22/05/2024 Monitoring and coordination of dubbing, subtitling and localization projects, supporting the PM team, focused on quality Responsabilities • Organization of assigned projects, according to the needs of each client • Integrate the project schedules into the EDMS system • Maintain the...

  • First Line Manager

    hace 2 meses


    Mexico City Teva Pharmaceuticals A tiempo completo

    The opportunityIT Services and Support is looking for an experienced First Line Manager (FLM), Global Workplace Support Services to lead the Customer Experience team that supports the IT service desk team providing L1 support consistently across Teva. An ideal candidate will bring a combination of hands-on technical and proficient team management qualities...


  • Mexico City Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completo

    Amazon Mexico is recruiting for a Finance Manager to join its fast growing Retail business. Working within the Retail team, you will lead the financial reporting and strategy of our Everyday Essentials business and Cost to Serve initiatives. You will partner closely with the Retail team, Finance and other business groups, to support and monitor the consumer...


  • Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    We are looking for an experienced Tax Manager to focus on Mexico Tax Audit and Planning activities for Amazon Mexico. This position will be based in Mexico office. The position will be part of a team that works closely with business partners and members of the Corporate Teams. This function is critical to ensuring Controls, Audits and Business Processes are...


  • Mexico City Lenovo A tiempo completo

    Description and Requirements We are seeking an experienced and results-driven Project Manager to join the Digital Workplace Solutions Delivery Team within the Lenovo Services & Solutions Group (SSG). This role will reside within the Americas Project Management Office. The ideal candidate will be responsible for leading the successful execution of...


  • Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Amazon Mexico is recruiting for a Retail Finance Manager to join its fast growing Retail business. Working within the Retail Finance team, you will have full ownership of the P&L Account of the divisions you will be supporting. You will partner closely with the retail team, finance and other business groups, to support and monitor the consumer business’...


  • City, México FIFA A tiempo completo

    **Senior Team Services and Facilities Manager - México**: - The Senior Team Services and Facilities Manager is responsible, under the guidance of the Executive Director Stadium and Venue Management (Mexico) and Team Services Lead (Zurich), for overseeing the overall delivery of the Team Services Project in Mexico. - The Senior Team Services and Facilities...

  • Claims Complex Dir Sr

    hace 6 meses


    City, México AIG A tiempo completo

    Who we are? American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks. We’re...


  • Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 A tiempo completo

    Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s MX team! As a Service Provider Network (SPN) Program Manager you will interface internally with business and tech teams to drive the growth of Service Providers Network program in Latam, and especially in Mexico. The job involves planning & process...


  • Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    As the leader for Amazon Mexico’s Retail Operations & Initiatives, you will focus on delivering a world-class customer experience and exceptional sales and margin growth for the Amazon, including leading a team of talented Arizonians across different charters such as Programmatic Value Added Services- Programs, Catalog Quality & Health,...


  • Mexico City AIG A tiempo completo

    Complex Marine Analyst IIIWho we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and...

  • CCC Team Leader

    hace 7 meses


    Mexico City Ikea A tiempo completo

    Job description We want to fill this position with a customer-focused enthusiast who can support us in securing the IKEA brand and our overall vision of creating a better everyday life for the many people. Your assignment You will report to the Customer Contact Centre Manager Mexico, Ikano Retail and will be responsible in ensuring the satisfaction...

  • Senator OTC Team lead

    hace 8 meses


    Mexico City Maersk A tiempo completo

    Has responsibility for daily people leadership in smaller sub teams, focusing on specific sub processes or geographies. Provides input to and manages the daily activities under the supervision and guidance of the manager. Is often a senior with specific insight to the process, which enables coaching of team members. Participates in transactional work as...


  • Mexico City Oracle A tiempo completo

    An experienced engagement management professional who has an understanding of solutions, industry best practices, multiple business processes within a product/solution family. Operates independently to deliver quality work products as a part customer engagement. Performs varied and complex duties and tasks that need independent judgment, team coordination,...

  • Payroll Manager

    hace 6 meses


    Mexico City Alight A tiempo completo

    Y Summary: The Payroll Operations Manager will have responsibility for at least 1 large account and potential portfolio of other accounts. Dynamic role with responsibility for team management and client engagement with a lead role for client escalations within operations. Can be cross country or assigned to only one country of expertise. Opportunity to...


  • Mexico City Nouryon A tiempo completo

    SAP SYSTEMS Technical Application Manager (TAM)  At Nouryon, our global team of Changemakers takes positive action every day to reach higher collectively and individually. We create innovative and sustainable solutions for our customers to address society’s needs—today and in the future.  We are looking for a Technical Application Manager...

  • Audit Manager.

    hace 6 meses


    Mexico City Medtronic A tiempo completo

    Careers that Change Lives We are recruiting an Audit Manager to lead the LATAM & Canada region and join the Corporate Audit management team, reporting to the International Audit Director. In this role you will lead the regional team and drive the audit plan development activities as well as oversee the execution of the department projects in the region...


  • Mexico City Logitech A tiempo completo

    Description The Team and Role: Join Logitech's thriving sales team in Mexico, contributing to our innovative business group specializing in E-commerce and Retail Sales. Experience the dynamic atmosphere and exciting initiatives happening within our group. The Account Manager - Retail is pivotal in overseeing the E-tail and Retail Division,...

  • Account Manager

    hace 7 meses


    Mexico City Broadsign A tiempo completo

    Are you looking to join a Global Tech leader? Then we have an exciting opportunity for you! About us Broadsign is a growing software company with a mission to make buying, selling, and delivering out-of-home media easier than ever. Our software is operated by some of the most successful out-of-home businesses and powers impactful, compelling campaigns...