Team Manager Complex

hace 4 semanas

Mexico City AIG A tiempo completo

Team Manager Complex

To manage a team of complex Claims Adjuster.  To drive best practice claims handling performance both in terms of optimal claims outcomes and customer service, and the technical and professional development of their team.

Duties and Responsibilities

Functional Responsibilities:

  • Manage the allocation of claims within their Complex team of adjusters
  • Provide a technical referral point for team members and manage performance,
  • Keep the Auto Senior Manager advised of key Complex loss developments and wider Complex trends. 
  • Execute strategic initiatives within their Complex team
  • Ensure Complex ‘Best Practice’ is maintained within their Complex team
  • Drive performance through required criteria
  • Ensure claims are accurately assessed and proactively reserved within agreed service levels
  • Embed use of balance scorecard/KPIs within team

 Accountabilities:

  • Team performance
  • Team professional and technical development
  • Team communication
  • Team compliance
  • Effective resolution of Complex level claims handled by team adjusters
  • Accurate and consistent reserving and financial control of claims in Complex team
  • Mitigation of indemnity and expense spend for  Complex claims within their team
  • Performance manage the team to maximise best practice compliance and minimise lost economic opportunity within Complex claims segment.
  • Personal Development / Succession Planning for individuals within the Complex team.
  • Managing compliance with governance standards and  regulatory requirements within the Complex team.
  • Effective communication to all relevant stakeholders.

Leadership Skills

  • People and team management experience, including the proven ability to effectively manage team members
  • Ability to positively influence, in a multi-cultural environment, stakeholders at every level both internally & externally.
  • Highly effective communicator (written, verbal, presentation, training)
  • Ability to deliver strategic directives internally while also marketing AIG claims expertise externally.
  • Broad range of leadership competencies, from direction and pace setting to coaching and effective listening.
  • Identify and address performance issues within the team.

Technical Skills and Expertise  

  • Fully developed specialist knowledge in Auto technical claims topics.
  • Strong stakeholder management experience, both internal (underwriting, distribution, actuarial, finance and executive management) and external (brokers, major account clients)
  • Policy language skills enabling accurate and consistent policy wording interpretation
  • A strong knowledge of legal / regulatory and litigation / procedural  requirements
  • Experience in negotiation, mediation, arbitration and ADR skills
  • Experience in conducting technical claims audits and effectively following up on findings.

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