Team Manager Express Claims

hace 2 semanas


City, México AIG A tiempo completo

To manage a team of complex Claims Adjuster. To drive best practice claims handling performance both in terms of optimal claims outcomes and customer service, and the technical and professional development of their team.

**Responsibilities**:
**Functional Responsibilities**:
Manage the allocation of claims within their Complex team of adjusters
Provide a technical referral point for team members and manage performance,
Keep the Auto Senior Manager advised of key Complex loss developments and wider Complex trends.
Execute strategic initiatives within their Complex team
Ensure Complex ‘Best Practice’ is maintained within their Complex team
Drive performance through required criteria
Ensure claims are accurately assessed and proactively reserved within agreed service levels
Embed use of balance scorecard/KPIs within team

**Accountabilities**:
Team performance
Team professional and technical development
Team communication
Team compliance
Effective resolution of Complex level claims handled by team adjusters
Accurate and consistent reserving and financial control of claims in Complex team
Mitigation of indemnity and expense spend for Complex claims within their team
Performance manage the team to maximise best practice compliance and minimise lost economic opportunity within Complex claims segment.
Personal Development / Succession Planning for individuals within the Complex team.
Managing compliance with governance standards and regulatory requirements within the Complex team.
Effective communication to all relevant stakeholders.

Leadership Skills

People and team management experience, including the proven ability to effectively manage team members
Ability to positively influence, in a multi-cultural environment, stakeholders at every level both internally & externally.
Highly effective communicator (written, verbal, presentation, training)
Ability to deliver strategic directives internally while also marketing AIG claims expertise externally.
Broad range of leadership competencies, from direction and pace setting to coaching and effective listening.
Identify and address performance issues within the team.

Technical Skills and Expertise

Fully developed specialist knowledge in Auto technical claims topics.
Strong stakeholder management experience, both internal (underwriting, distribution, actuarial, finance and executive management) and external (brokers, major account clients)
Policy language skills enabling accurate and consistent policy wording interpretation
A strong knowledge of legal / regulatory and litigation / procedural requirements
Experience in negotiation, mediation, arbitration and ADR skills
Experience in conducting technical claims audits and effectively following up on findings.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

**Functional Area**:
CL - Claims

**Estimated Travel Percentage (%)**: No Travel

**Relocation Provided**: No

AIG SEGUROS MEXICO S.A. DE C.V.



  • Mexico City AIG A tiempo completo

    Team Manager ComplexTo manage a team of complex Claims Adjuster.  To drive best practice claims handling performance both in terms of optimal claims outcomes and customer service, and the technical and professional development of their team.Duties and ResponsibilitiesFunctional Responsibilities: Manage the allocation of claims within their Complex team of...

  • Claims Manager

    hace 4 semanas


    Mexico City ENGIE A tiempo completo

    ENGIE Mexico, Energy at the service of the country ENGIE is a global leader in low-carbon energy and services. With our 170,000 employees Our customers, partners and stakeholders, ENGIE is committed to accelerate the transition towards a carbon-neutral world, through reduced energy consumption and more environmentally-friendly solutions. We are committed...

  • Claims Analyst II

    hace 1 mes


    Mexico City AIG A tiempo completo

    Claims AnalystThe primary purpose of the job is to investigate, evaluate, negotiate and settle the most complex of the AIG Complex Claims cases by  collecting and analyzing data according to policy application and/or contract provisions.  Determine whether to accept or deny a claim based on all documentation received. Typical claims include: policy...

  • Claims Analyst II

    hace 2 días


    Mexico City AIG A tiempo completo

    Claims AnalystThe primary purpose of the job is to investigate, evaluate, negotiate and settle the most complex of the AIG Complex Claims cases by  collecting and analyzing data according to policy application and/or contract provisions.  Determine whether to accept or deny a claim based on all documentation received. Typical claims include: policy...

  • Team Manager

    hace 4 semanas


    Mexico City TSYS A tiempo completo

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • First Line Manager

    hace 4 semanas


    Mexico City Teva Pharmaceuticals A tiempo completo

    The opportunityIT Services and Support is looking for an experienced First Line Manager (FLM), Global Workplace Support Services to lead the Customer Experience team that supports the IT service desk team providing L1 support consistently across Teva. An ideal candidate will bring a combination of hands-on technical and proficient team management qualities...


  • Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 A tiempo completo

    Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s MX team! As a Service Provider Network (SPN) Program Manager you will interface internally with business and tech teams to drive the growth of Service Providers Network program in Latam, and especially in Mexico. The job involves planning & process...


  • Mexico City Maersk A tiempo completo

    Has responsibility for daily people leadership in smaller sub teams, focusing on specific sub processes or geographies. Provides input to and manages the daily activities under the supervision and guidance of the manager. Is often a senior with specific insight to the process, which enables coaching of team members. Participates in transactional work as...


  • City, México Outreach A tiempo completo

    **The Role** - The **Manager of Sales Development** is a key role on our team with responsibility for delivering strong team results while maintaining a motivating team culture. This people manager role requires a self-starting, proactive, results-oriented sales management professional who is passionate about developing early career sales talent. The...

  • APU Manager

    hace 3 semanas


    Puebla City, México NOVARES A tiempo completo

    Finality Manage the activity of his/her Autonomous Production Unit by optimising its operational, quality, cost, deadline and safety performance and by complying with product conformity requirements and adhering to deadlines required by its customers Main Missions 1 - Manage his/her APU Guarantee the performance of the APU and manage it daily ...

  • Scrum Manager

    hace 7 días


    Mexico City rocket code A tiempo completo

    Rocket Code is an Information Technology and Services company that specializes in developing innovative software solutions. We are currently seeking a motivated and experienced Scrum Manager to join our team. As a Scrum Manager, you will be responsible for overseeing the implementation and execution of Agile methodology throughout our organization. Your...


  • Mexico City Bonatti A tiempo completo

    Company Description Bonatti is an International Contractor providing services to oil & gas industry with over 70 years of experience. 10,000 people on 4 continents guarantee activities ranging from engineering and construction, to the operation & maintenance of plants and pipelines. Position We are currently looking for a Contract Manager ...

  • HR Manager

    hace 1 mes


    City, México RGF A tiempo completo

    **Location**: City **Salary**: SGD 8k to 9k **Industry**: IT & Digital Media **Function**: Human Resources & General Affairs **Job Description**: **Our client Service/Product**: Managerial role for the HR team **The Responsibilities**: ・Review, revise, and ensure compliance with Company Handbook, HR policies, procedures, and corporate directives. ・Act...


  • Mexico City American Express A tiempo completo

    Tú lideras el camino. Nosotros te respaldamos. Con el apoyo correcto, las personas y las empresas tienen el poder de progresar en formas increíbles. Al unirte a Team Amex, te vuelves parte de una comunidad de colegas global y diversa con un compromiso inquebrantable por apoyar a nuestros clientes, comunidades y a los demás. Aquí, aprenderás y...

  • Fullstack Team Lead

    hace 1 mes


    Mexico City Cognizant A tiempo completo

    Not Applicable Qualification : Graduate * Clearly undestrand community career lattice and be able to explain the same to team members. * Demostrate appreciation of diversity and inclusion in professional interactions. * Highlight any observable deviations in areas of diversity and inclusion. * Take concious effort to improve the diversity...

  • Aftersales Manager

    hace 1 mes


    Mexico City ALTEN MÉXICO A tiempo completo

    Welcome to ALTEN Mexico, a well-established engineering company specializing in providing innovative solutions for engineering, technology, and product development projects. With a dedicated team of more than 350 professionals, we serve various industries including Automotive, Energy, Aeronautics, Banking & Insurance, Telecom & Multimedia, and Rail. At ALTEN...

  • Account Manager

    hace 7 días


    Mexico City Ericsson A tiempo completo

    Description Join our Team About this opportunity: Join our dynamic team at Ericsson as an Account Manager and become an integral part of our proactive business development strategy. Leverage your in-depth understanding of our customers' businesses, operations, and objectives to secure profitable outcomes for Ericsson. This role is a fantastic...

  • Account Manager

    hace 9 horas


    Mexico City Ericsson A tiempo completo

    Description Join our Team About this opportunity: Join our dynamic team at Ericsson as an Account Manager and become an integral part of our proactive business development strategy. Leverage your in-depth understanding of our customers' businesses, operations, and objectives to secure profitable outcomes for Ericsson. This role is a fantastic...


  • Mexico City Stripe A tiempo completo

    Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a...

  • Office Manager

    hace 3 días


    Mexico City Axented A tiempo completo

    We are looking for a skilled, dynamic, and self-motivated Office Manager to join our team. As an Office Manager, you will be responsible for maintaining our office operations and creating a positive work environment for our team. Join us and be a part of our exciting journey towards success. This is an on-site job in CDMX.  RequirementsUniversity/College...