Accounts Payable Team Lead

hace 4 semanas

Mexico City Wipro A tiempo completo

Role Purpose

The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs. Do Support process by managing transactions as per requiredquality standards Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue Update own availability in the RAVE system to ensureproductivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all clientqueries Resolve client queries as per the SLA’s defined in thecontract Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting Document and analyze call logs to spot most occurring trends toprevent future problems Maintain and update self-help documents for customers to speedup resolution time Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution Ensure all product information and disclosures are given toclients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effectivediagnosis and troubleshooting of client queries Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus andfacilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteousand professional manner Maintain logs and records of all customer queries as per thestandard procedures and guidelines Accurately process and record all incoming call and email usingthe designated tracking software Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messagesappropriate to listeners and situations Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client Undertake product trainings to stay current with productfeatures, changes and updates Enroll in product specific and any other trainings per clientrequirements/recommendations Partner with team leaders to brainstorm and identify trainingthemes and learning issues to better serve the client Update job knowledge by participating in self learningopportunities and maintaining personal networks Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Team Leaders Performance review HR Hiring and employee engagement and retention Training Team Capability development Technical Lead Training, issue escalation/ resolution External Client Query Resolution Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Knowledge – Knowledge of assigned process, tools andsystems – Foundation to Competent Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell. Expert Applies the competency in all situations and is serves as a guide toothers as well. Master Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognizedwithin the entire organization. Behavioral Competencies Collaborative working Problem solving and decision making Attention to Detail Execution Excellence Client (Internal) Centricity Effective Communication Deliver No. Performance Parameter Measure 1. Process No. of cases resolved per day, compliance to process and qualitystandards, meeting process level SLAs, Pulse score, Customer feedback 2. Self- Management Productivity, efficiency, absenteeism, Training Hours, No oftechnical training completed Invoice to Pay(Transactional Accounting)

  • Accounts Payable Specialist

    hace 4 días

    Mexico City HeadQuarters A tiempo completo

    As an Accounts Payable Associate, you will be keeping track of payments and performing bookkeeping tasks for both external and internal accounts. The tasks you will be given have a standardized order and are performed either on a daily, weekly or monthly basis. You will communicate with an expert team of accountants and managers, as well as resolving any...

  • Accounts Payable Analyst

    hace 4 semanas

    Mexico City Humaniq Headhunters A tiempo completo

    Accounts Payable Analyst - Inquiry Management Location: Mexico City, Mexico Job Type: Full-time Job Level: Mid-level Reports To: Accounts Payable Manager Overview:As an Accounts Payable Analyst specializing in Inquiry Management, you will play a crucial role in ensuring the efficient functioning of the Accounts Payable Shared Service for the North...

  • Accounts Payable Analyst

    hace 2 semanas

    Mexico City SGS A tiempo completo

    Job Description Timely and accurate review, validation, and processing of incoming invoices (, PO, Non-PO, credit card statements) to accounting system. Verify that the invoices comply with SGS policies and procedures. Audit travel and expense liquidation in accordance with existing rules and regulations. Process prepayments and follow up on prepaid...

  • Accounts Payable Specialist

    hace 4 semanas

    Mexico City solera A tiempo completo

    Accounts Payable Specialist / Mexico Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera...

  • Kering Temporary Accounts Payable Analyst

    hace 2 semanas

    MEXICO CITY KERING A tiempo completo

    KERING Temporary Accounts Payable Analyst Job Family: Finance Job Title: Temporary Accounts Payable Analyst Location: Mexico A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods and Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo,...

  • Accounts Payable Specialist US

    hace 6 días

    Mexico City Epiroc A tiempo completo

    About Epiroc: Epiroc is a multinational company with a presence in countries; which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining. It also offers world-class after-sales services and solutions for automation,...

  • Accounts Payable Specialist

    hace 4 semanas

    Mexico City Selina A tiempo completo

    Description Who we are: Our Mission is to inspire authentic and meaningful connections.Selina was born out of a desire to celebrate the nomadic lifestyle: toexperience our planet’s most beautiful places, to build community, toengage with locals and fellow travelers, and to work and enjoy newadventures. What the role is: Join our team to create and...

  • KERING Temporary Accounts Payable Analyst

    hace 2 semanas

    Mexico City Kering Mexico s de RL de CV A tiempo completo

    Description KERING Temporary Accounts Payable Analyst Job Family: Finance Job Title: Temporary Accounts Payable Analyst Location: Mexico A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods and Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni,...

  • Accounts Payable Analyst

    hace 1 día

    Mexico City World Business Lenders, LLC A tiempo completo

    About World Business Lenders (www.wbl.com)World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding.This is a Contract/Consultant position. Generally, working hours...

  • Marketing Operations Lead

    hace 4 semanas

    Mexico City Vertiv A tiempo completo

    RESPONSIBILITIES  Manage technical aspects of key marketing systems (Eloqua, Oracle Sales Cloud CRM) used to generate, distribute, and report on leads. Manage telemarketing agencies and work on continuous improvements Oversee the Lead2Order process and work on continuous improvements Work with regional and global marketing teams on...

  • Accounts Payable Analyst, LATAM

    hace 2 semanas

    Mexico City Epiroc A tiempo completo

    Conoce Epiroc: Epiroc es una compañía multinacional con presencia en países; que con tecnología innovadora, desarrolla y proporciona equipos seguros y de última generación, como maquinaria de perforación y herramientas de construcción para su uso en minería de superficie y subterránea. También ofrece servicios de posventa de clase mundial,...

  • Fullstack Team Lead

    hace 4 semanas

    Mexico City Cognizant A tiempo completo

    Not Applicable Qualification : Graduate * Clearly undestrand community career lattice and be able to explain the same to team members. * Demostrate appreciation of diversity and inclusion in professional interactions. * Highlight any observable deviations in areas of diversity and inclusion. * Take concious effort to improve the diversity...

  • Field Sales Team Lead Coordinación C Metro Sur

    hace 4 días

    Mexico City Citi A tiempo completo

    The Field Sales Team Lead is an entry level position responsible for providing full leadership and direction to a team of employees in an effort to deliver a full range of sales support activities in coordination with the Consumer Sales team. The overall objective of this role is to ensure the seamless delivery of support services to Citi clients and to...

  • Procurement Operations Analyst

    hace 4 semanas

    Mexico City DoorDash A tiempo completo

    About the RoleWe’re hiring a team of Procurement Operations Analysts to join our procurement operations team in our Mexico City delivery center. This is a unique opportunity to join a new operations team and participate as an active member of the P2P (Procure to Pay) team. You will achieve key customer experience goals and provide insights so the...

  • Accounts Payable Specialist

    hace 4 semanas

    Mexico City TigerTeam A tiempo completo

    Empresa global se encuentra en la búsqueda de un Accounts Payable Specialist (English and French)Responsabilidades:Comprensión de los procesos de Cuentas por pagar/Cuentas por cobrar/Libro mayorRegistro de facturas en SAP.Soporte de nivel 1 en AP y T&E, AR y GL Realizar pagos, rastrear duplicados, cobros, solicitud de efectivo, conciliación y actividades...

  • Accounts Receivable Analyst

    hace 4 semanas

    Mexico City MX19 Alcon Laboratorios S.A. De C.V. Company A tiempo completo

    Accounts Receivable Analyst At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make...

  • Team Lead, Product Support

    hace 4 semanas

    Mexico City Stripe A tiempo completo

    Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a...

  • Area Convergence Team Lead

    hace 2 semanas

    Mexico State Stellantis A tiempo completo

    The Body, Chassis, Interior (BCI) Quality Team is looking for an Area Convergence Team Lead to join our team focused on ensuring all project quality targets are met, managing launch timelines & deliverables and insure the transition to quality volume production. Specific Responsibilities include, but not limited to: Responsible for the Convergence of...

  • Team Lead, Financial Crimes AML

    hace 4 semanas

    Mexico City Stripe A tiempo completo

    Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a...

  • Senator OTC Team lead

    hace 4 semanas

    Mexico City Maersk A tiempo completo

    Has responsibility for daily people leadership in smaller sub teams, focusing on specific sub processes or geographies. Provides input to and manages the daily activities under the supervision and guidance of the manager. Is often a senior with specific insight to the process, which enables coaching of team members. Participates in transactional work as...