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Infrastructure Sr Manager- Service Management

hace 4 meses

Mexico City Citi A tiempo completo

The Infrastructure Senior Manager is an intermediate level role responsible for driving LAN / WAN and help desk administration strategies, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to coordinate, manage and advise a team of professionals on technical and strategic concepts and activities.

Responsibilities:

Lead, evaluate, provide resources and drive a team towards realistic goals Apply technical expertise to strategize for current/future technological developments and serve as point of contact for technical questions Apply knowledge of concepts and procedures to resolve issues Responsible for delivery of end results and resource planning; shares responsibility for budget management which directly impacts the Technology Infrastructure area Contribute to formulation of strategies for infrastructure technologies functional areas across Demonstrate in-depth knowledge of how Technology Infrastructure integrates within the overall technology function to achieve business goals Provide evaluative judgment based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents. Ensure ongoing compliance with regulatory requirements, evaluate controls to help mitigate negative outcomes through prevention, detection and correction Persuades and influences others through communication skills; may negotiate with external parties Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. Ability to manage teams.  Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


Qualifications:

6-10 years of experience in a Technology Infrastructure role with people management experience Project management experience Ability to communicate technical concepts to non-technical audience Experience in a Financial Services or large complex and/or global environment preferred Ability to develop projects required for design of metrics, analytical tools, benchmarking and best practices Effective written and verbal communication skills Effective analytic/diagnostic skills Ability to partner with virtual and in-person teams, define goals to a team, and work under pressure or to a deadline


Education:

Bachelor’s/University degree, Master’s degree preferred


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

El Senior Manager de Gestión de Servicios de TI será responsable de supervisar la entrega y el mantenimiento de los servicios de TI de la empresa, garantizando un rendimiento óptimo y el cumplimiento de todos los acuerdos de nivel de servicio (SLAs). Este puesto liderará la estrategia de gestión de servicios para alinear las operaciones de TI con las necesidades del negocio, mejorando continuamente la eficiencia y la calidad del servicio. Certificación en ITIl V3-V4 (indispensable) Experiencia en Service Now 3-5 años liderando equipos interdisciplinarios. Comunicación asertiva, manejo de incidentes, habilidad de negociación. Manejo de multiples prioridades. Supervisión al equipo de service management Inglés intermedio- avanzado (conversacional)

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Job Family Group:

Technology

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Job Family:

Infrastructure

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Time Type:

Full time

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