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Customer Service Representative
hace 2 semanas
Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries.
KEY ACCOUNTABILITIES
- Take customer orders either directly from customers or account managers.
- Place orders on a timely basis for purchases of materials and supplies to be used in production.
- Communicate with customers regarding issues such as order status, estimates and quotations, order changes and confirmations, as well as any complaints or questions.
- Process purchase orders, coordinate account credits, and maintain customer data.
- Work with production staff and utilize KIWI system to achieve on-time customer deliveries.
POSITION REQUIREMENTS
- degree in administration
- Candidates are PREFERRED who offer the following:
- Experience working in a manufacturing environment
- Computer data-entry experience
- Experience in the corrugated box industry
- Entry level through 5 years of customer relations experience.
PREFERRED COMPETENCIES
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- Customer Focus
- Action Oriented
- Integrity and Trust
- Perseverance
- Composure
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